SB6120 logs in Motorola http://www.dslreports.com/forum/r22714946 en Tue, 09 Feb 2010 18:29:43 EDT Tue, 09 Feb 2010 18:29:43 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23250556 cypherstream : I have a SBV5220.

Awhile back they removed all of the Telephony Logs. This morning I noticed that my wife was booted off her instant messenger program. So I go to check the logs and there were none. Now there's only one log there:
2009-10-27 10:45:32 7-Information B403.0 Auth Comp

Thats it!

Again NOTHING in the Telephony logs. I remember when I first got triple play, there were all kinds of messages, mac and IP addresses listed, etc...

Seems like the MSO can customize the log output. I didn't get a firmware update either, still on:
Model Name: SBV5220
Firmware Version: 17.6.3-SCM-05
Vendor Name: Motorola
MTA Firmware name: SBV5220-17.6.3-SCM-05-SHCC
Boot Version: 8.2
Hardware Version: 2
BCMA Firmware Version: 01.10
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4
Firmware Build Time: Mar 12 2008 14:33:01]]> http://www.dslreports.com/forum/remark,23250556 Tue, 27 Oct 2009 18:24:59 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23197984 deluzion : This is ridiculous. Cocmast hiding log entries from its customer's equipment, then pointing at that equipment as the cause of all problems.

IMO, the purpose of lacking log entries in the SB6120 is to reduce your chances of finding out you are paying for "lightning fast" and not getting "lightning fast."

When someone goes to speedtest.net they see speeds beyond their current service level. I pay for 12/2 and the speed test claims 21/10. So they would be inclined to think it is working at the speed they are paying for. If they download from a local mirror, they would think that mirror is simply slow at the time.

I just upgraded to Ultra and saw no improvement whatsoever. Still 1.4 MB/sec from friggin' Hurricane Electric (and others)! They simply didn't upgrade me, but charged me of course.

Now after I made a big stink about my modem not receiving the Ultra log file, I find out they are hiding that from me.

Called exec, wrote wecanhelp, but it was 11am on a Friday so I guess I'll get the standard "please understand" sometime Monday of Tuesday.]]> http://www.dslreports.com/forum/remark,23197984 Sat, 17 Oct 2009 02:58:58 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23118832 Johkal :
said by mattsaccount See Profile :

I don't think this is necessarily a Charter problem though (I don't know about Comcast), because my old SB5100 modem worked fine with respect to log entries. It seems like they would have modified its firmware similarly--why only the 6120?
Since Motorola modems are notorious hypochondriacs with their log entries, apparently ISPs are distributing firmware to limit what the modems report on the customer side.
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/]]> http://www.dslreports.com/forum/remark,23118832 Fri, 02 Oct 2009 09:12:57 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23116767 wizz : I am on TW and I only have 1 entry in my log.

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.8-SCM02-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Serial Number: xxxxxxxxxxxxxxxxx
Firmware Build Time: Apr 22 2009 12:15:22]]> http://www.dslreports.com/forum/remark,23116767 Thu, 01 Oct 2009 20:50:19 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23107538 mattsaccount : In Charter's case, I should emphasize that I know they can read the log via their network management tools--so the modem is definitely recording the information. It's just not displaying it. Presumably, Comcast is similar.

I don't think this is necessarily a Charter problem though (I don't know about Comcast), because my old SB5100 modem worked fine with respect to log entries. It seems like they would have modified its firmware similarly--why only the 6120?]]> http://www.dslreports.com/forum/remark,23107538 Wed, 30 Sep 2009 13:23:52 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23107297 fabiohiga : Seems like Comcast tweaks the firmware that way, so they are redirecting the log output somewhere else, or just hiding the log entries altogether.]]> http://www.dslreports.com/forum/remark,23107297 Wed, 30 Sep 2009 12:49:45 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23101748 mattsaccount : Would the tier really make a difference? I'm with Charter on their basic 5 Mbps down / 1 up plan.

My SB6120 has shown more entries on several occasions, but is, as of the last few days, showing only one:

Sep 21 2009 07:25:58 4-Error C216.0 DCC rejected parameter invalid for context;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;

Just to be clear, my firmware is older:
Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.3-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Serial Number: xxx
Firmware Build Time: Dec 8 2008 15:37:58

but since others are reporting the same problem with newer firmware, it seems unlikely that the firmware is the issue. Is this behavior by design? It makes no sense to me--presumably there is a reason?]]> http://www.dslreports.com/forum/remark,23101748 Tue, 29 Sep 2009 14:16:03 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23080188 GKI : Which tier are you on?]]> http://www.dslreports.com/forum/remark,23080188 Fri, 25 Sep 2009 02:39:36 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,23037967 fabiohiga : I recently got an SB6120, and I'm too, seeing the logs issue. I can only see one entry that is updated (the topmost one). When I first powered on the modem, I saw a bunch of entries, but then it never updates any more.

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.7-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Serial Number: 186901902200607705020011
Firmware Build Time: Mar 20 2009 17:48:45

I'm with Comcast, by the way.]]> http://www.dslreports.com/forum/remark,23037967 Thu, 17 Sep 2009 08:39:14 EDT Re: SB6120 logs http://www.dslreports.com/forum/remark,22968229 mattsaccount : Hey,

I know this thread is aged--but I have the exact same problem. I was just wondering if you or anyone else had seen it and fixed it?

I posted a thread about it in the Charter forum as they are my ISP:

»[HSI] Motorola SB6120: does your log show > 1 entry?

I'll speculate this is a firmware issue that has since been resolved, but Charter is forcing SB6120 users to continue with the 1.0.1.3 version.

If you're still out there--what firmware are you running and are you still seeing the problem?]]> http://www.dslreports.com/forum/remark,22968229 Thu, 03 Sep 2009 12:06:56 EDT SB6120 logs http://www.dslreports.com/forum/remark,22714946 kd2pm : Is anyone else having issues with their log page? I only see one entry and I have watched it for a few days. I originally had a T3 timeout a few days ago, today I had a new one but the log did not append it just overwrote the entry. Also when I reboot the modem, I dont see all the config info displayed in the log as I used to with my 5120. ]]> http://www.dslreports.com/forum/remark,22714946 Wed, 15 Jul 2009 21:21:31 EDT