Surfer24354
@plus.com
| The dark side of Eclipse Internet
Hi all!
I have been had and here is my word of warning.
After being with Eclipse Internet for 4or5 years I had to switch plan as my old plan was no longer available. From unlimited for 14.99pm to 10G at 15.99pm. However they bill me for 17.53 and inspite that their terms say that they will cap you at 256K after you are out of the limit they simply cut you off so that you cannot even ping. If you are lucky to receive a few emails that is all you can get.
In spite of all these years I have been with them they want a full remaining 10 months fees to switch which means that I will not be able to have internet neither use my phone a good fortnight each month... I do not want to switch to a more expensive tariff as their terms promise some connectivity anyway and their speeds are rubbish even when uncapped, dns servers fail and the prices are for the rich who are using BT anyway and I am not one of. I am really feeling gutted and will advise anyone to look somewhere else. There are much better providers out there... |
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wonko3fc
Verbum sat sapienti
join:2001-06-02
UK | »www.plus.net/?home=hometop
Don't forget to mention my username  |
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nemo1966
join:2005-11-15
England | Can't find any mention of upload speeds.
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arcadias
@co.uk
| reply to Surfer24354
I think this deserves a little clarification. The unlimited £14.99 per month connection was heavily prioritised against the more expensive products in the same range. It caused horrendous speed issues and honestly everyone would be better off without it. Their newer products are much better, even if the price/usage isn't to everyone's taste.
Its worth that the prices quoted on Eclipse's website are for connections provided through their LLU supplier. If it isn't available in your area then you'll be connecting via BT and end up paying a little more. The reason for the difference is because LLU costs Eclipse less, so they charge the customers less.
If you're having general speed issues then you should talk to their tech support team before making any drastic decisions. It might be something relatively simple like an incorrect setting from the original service. |
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