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cricket broadband service dormant

Is there ANY way to stop Cricket BB from constantly changing its status to Dormant every minute or even every few seconds?

I am disabled and homebound, and must upload blood test results to my doctor frequently, so I need a constant connection. This Dormant business is going to be the death of me! I don't download very much, just play a little free online poker so I don't understand why this is happening. I can't believe I gave up dialup for this nonsense, which is also frequently very slow. I have the 100 modem.

I really need some assistance to get around this, and am hoping somebody can help. Thank you.

dont worry, mine says dormant all the time. Ive had service go down at 2am, otherwise any other time it is 100%