Your first step should always be to call 1-800-RING-RCN
However, it's possible
you will be contacted by an "unofficial" official. A site representative of RCN.
Not guaranteed.This would be only be negativeduck , jmirabella , rcnman or rcncares
This post is just to make you aware of privacy issues that crop up from time to time from unsolicited IM's or unknown members requesting personal information.
Our Private Message System (or "IM") on site is available only to registered members of BroadbandReports.com.Please await possible contact from those 4 listed above - or post to the forum.
They do not handle unsolicited requests, and all may benefit from issues resolved here.
DO NOT 'WAKE UP' FORUM TOPICS OVER A WEEK OLD - BETTER TO START A NEW TOPIC & REFERENCE THE OLD
It looks like this , and will appear at the top of your browser.
Information on how to retrieve/send an IM can be found here:
»Site FAQ »IMs and Privacy
If you are in doubt of anyone's affiliation, or have any questions before giving personal information, feel free to contact me and I'll do my best to verify.
BBR Moderator/Admin IM's look like this , and also appear on top.
As always, be careful what personal information you post to the general forums.
This is a technical board, but it is public and viewable by all.
Please refrain from posting private email addresses, IP addresses, etc to these boards as they will be obscured for privacy.
If you are not seeking technical assistance - post here ----------->> »Rants, Raves, and Praise
When creating a thread for assistance...please add what area you are referring to in your title.
»[New York] inconsistent internet speed and page rendering - is about the NY Market
If you are not from the area posted...and are adding the same issue for a different market, or have your own issues...
...your post will be moved to it's own topic for further assistance..
*Exceptions are: If it's officially an open market thread. (at discretion of moderators)
How to locate your Mac addy (for private IM's): »RCN Forum FAQ »How to Check your Cable Modem ID -- Encoded MAC Address.
For posting to the public forum, please provide your Encoded Mac found on the speedtest page.
No screenshots, please....just copy & paste it for easier lookup
Also please utilize the [TAGS] provided
The tags are there for your use & really help members who are looking to assist you
Your choices for them appear when you create a thread topic:
»/r0/download/1 ··· eani.gif Encoded Mac Addresses are required for board support »/r0/download/1 ··· eani.gif
They can be found on the RCN Speedtest
pages. Please obscure your Modem Mac and use the encoded as shown below. (No screenshots, please....just copy & paste it)
»/r0/download/1 ··· Shot.pngHow to provide TiVo Info:
The TSN # that's needed
Note our forum guidelines:
»Posting Rules - RCN
»RCN Forum FAQ
»The 5 Golden Rules
~Safe Hex~ Team Discovery ~ Project Hope ~ Like A Hurricane~