SwitchFX
join:2007-09-15
La Canada Flintridge, CA
| [HSI] This has to be a joke
Corporate calls me yesterday to tell me they're sending out a line tech today, to check the lines in my area. I chose a window from 3 PM to 5 PM.
It was nearly 5 PM when I called Charter only to find out that there was nothing scheduled for my account. I'm really disappointed with Charter's corporate office. I've left a message to the man who contacted my complaints, and I had faith in this guy to get things fixed.
So I'm stuck with another weekend of horrible internet connection that doesn't work properly.  |
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dos
@myvzw.com | usally a line tech apt is not given a set time frame becuse they work round the clock if a line tech apt was setup id give it till morning to sse if anyone actully get out there usalley you wont have a interaction with them |
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SwitchFX
join:2007-09-15
La Canada Flintridge, CA | But wouldn't an appointment time be held to my account? I don't see the point in giving a time frame to a customer without telling them they won't have interaction with the tech. |
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Lazlow
join:2006-08-07
Saint Louis, MO
| Here the line techs do actually speak with customers.
However, they do tend to be a little one tracked. The line tech MAY have found an issue(there are often multiple) and may be working on the issue. He may also have found a simple fix and just went home, so I would check to see if your problem still exists. He MAY also have been pulled off to work on some other issue (it happens all the time).
Any way you look at it, you should have been contacted. |
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SwitchFX
join:2007-09-15
La Canada Flintridge, CA
1 edit | Well my connection is as horrible as it was yesterday. I'm getting tired of this, I've been trying to download a file I need for 3 weeks now, I can't do jack with the connection timing out every 10 minutes.
I don't even bother working on my websites, one disconnect and my databases go fubar. |
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