downlinx
join:2009-07-17
2 edits | is it my modem or my isp
I need your guy's help. My parents are having issues with there connection. They are using a westell 327w router and get connection drops every 10-30 minutes on wired connections.
i might be providing too much information but i do need you guys help
Line Quality Test
Gateway Status
Software Version: VER:4.04.03.00
Transceiver Revision: 7.2.3.0
Model Name: D90-327W15-06
Serial Number: XXXXXXXXXXX
Broadband Connection Status: UP
Broadband IP Address: 71.xxx.xxx.xxx
Broadband MAC Address: 00:xx:xx:xx:xx:xx
Broadband Connection Type: Bridge
Active Status: 00:00:00
Configuration: 096-900125-02 A
When i see the connection drop i have windows repair the connection and it comes up with a gateway issue half the time. |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL | What do the transceiver statististics look like? |
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downlinx
join:2009-07-17 | reply to downlinx
how do i find my transceiver stats? |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL | From memory, I think it is (at the modem interface)
Advanced -> Diagnostics -> Statistics -> transceiver
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AT&T dsl; Speedstream 5100b modem; Zyxel NBG334W router; openSuSE 11.0; firefox 3.0.11 |
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downlinx
join:2009-07-17 | reply to downlinx
here are the stats,
 |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL
 ·AT&T U-Verse
 ·AT&T Midwest
| That would have been easier to read with copy/paste of text than with a blurry image.
The speeds, both upstream and downstream, look a bit low, though I don't know what your ISP normally offers. The upstream transmit power looks a bit on the high side, suggesting line problems.
I suggest you check your filters. There should be a filter for every phone or similar device on the line. However, the line to the modem should be direct (unfiltered).
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AT&T dsl; Speedstream 5100b modem; Zyxel NBG334W router; openSuSE 11.0; firefox 3.0.11 |
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downlinx
join:2009-07-17
| reply to downlinx
Transceiver Statistics
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Upstream
DSL Speed (Kbits/Sec) 864 160
Margin (dB) 19.0 31.0
Line Attenuation (dB) 48.5 27.5
Transmit Power (dBm) 4.6 10.8
yea its really low, there suppose to have 3mb/s connection |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL
·AT&T U-Verse
·AT&T Midwest
| That's much easier to read.
Except for the low speed, the stats actually look okay. The upstream transmit power doesn't looks so bad now that I can actually read it.
Under diagnostics there should also be a "logs" tab. The logs might give additional information on connections and reconnections.
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AT&T dsl; Speedstream 5100b modem; Zyxel NBG334W router; openSuSE 11.0; firefox 3.0.11 |
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downlinx
join:2009-07-17
| reply to downlinx
*Diagnostic Log*
Date: July 18, 2009
Time: 9:54:25
Connection Entries
CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... n/a
Connection Type......... Routed Bridge
Time set from............. Daylight Savings
Time since last boot.... 0 days, 12 hrs: 0 mins: 37 secs
EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
SAT JUL 18 09:28:29 2009
DNS: Unknown host: 'wpad.myhome.westell.com'
SAT JUL 18 08:08:42 2009
DNS: Unknown host: 'isatap.myhome.westell.com'
SAT JUL 18 08:08:40 2009
DNS: Unknown host: 'wpad.myhome.westell.com'
SAT JUL 18 08:08:40 2009
DNS: Unknown host: 'isatap.myhome.westell.com'
SAT JUL 18 08:08:38 2009
DNS: Unknown host: 'wpad.myhome.westell.com'
SAT JUL 18 08:08:37 2009
DNS: Unknown host: 'isatap.myhome.westell.com'
SAT JUL 18 08:08:37 2009
DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'
SAT JUL 18 08:08:37 2009
DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'
FRI JUL 17 23:54:25 2009
DNS: Unknown host: 'isatap.myhome.westell.com'
FRI JUL 17 23:34:10 2009
DNS: Unknown host: 'david.wvrapscene.com'
FRI JUL 17 23:30:20 2009
DNS: Unknown host: 'wpad.myhome.westell.com'
FRI JUL 17 22:51:06 2009
DNS: Unknown host: 'david.wvrapscene.com'
FRI JUL 17 22:25:15 2009
DNS: Unknown host: 'wpad.myhome.westell.com'
FRI JUL 17 21:56:10 2009
CWMP: Final Http Return Code = 204
FRI JUL 17 21:56:10 2009
CWMP: Inform (200). The following events are true: 1 BOOT, 4 VALUE CHANGE
FRI JUL 17 21:56:10 2009
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
FRI JUL 17 21:55:33 2009
CWMP: Inform (401). The following events are true: 1 BOOT, 4 VALUE CHANGE
FRI JUL 17 21:55:33 2009
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
FRI JUL 17 21:54:56 2009
DNS: Unknown host: 'isatap.myhome.westell.com'
FRI JUL 17 21:54:22 2009
DHCPC_eventHookRtn: New Lease Received
end of diagnostic log file
thanks for taking the time to help out. |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL
·AT&T U-Verse
·AT&T Midwest
| There is nothing in the log that would indicate problems.
You might want to try a line quality test
»/linequality
to see if that hints at any problems.
On the logs:. The DNS log entries just indicate lookup failure, probably because many of those lookups were for bogus names. For example, the "wpad" lookups are part of windows automatic proxy detection. It is expected that the lookup will fail unless automatic proxies have been setup at your site.
The CWMP entries seem to be "CPE WAN Management Protocol", presumably your ISP connecting to examine modem statistics perhaps in response to a customer call. I never see those in my modem, because I am on AT&T using a Verizon modem purchased on ebay.
I am guessing that you might have line problems (usually due to problems in the house wiring), which is why I suggest you try the line quality test.
When you check the logs, there is usually a place to select between "system logs" and "connection logs". You might check the system logs. Those would show loss of DSL sync and resync attempts, if any.
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AT&T dsl; Speedstream 5100b modem; Zyxel NBG334W router; openSuSE 11.0; firefox 3.0.11 |
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downlinx
join:2009-07-17
1 edit | reply to downlinx
ok, have the line quality test
[url]»/linequality/a···/2543778
and the system logs, dont say much of anything in way of a problem. |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL
·AT&T U-Verse
·AT&T Midwest
| Okay. The test looks good.
I am not seeing any obvious problems.
If there is a failure in the future, try checking the modem logs to see if they indicate anything at that time.
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AT&T dsl; Speedstream 5100b modem; Zyxel NBG334W router; openSuSE 11.0; firefox 3.0.11 |
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bowlby4
join:2006-02-14
Barstow, CA
·Verizon Online DSL
| reply to downlinx
said by downlinx  :Software Version: VER:4.04.03.00 Model Name: D90-327W15-06 I have the same 327w modem and the 4.04.03.00 software always broke my connection every 20-30 minutes, something about the gateway shutting down. I downgraded to VER:03.02.01 and have no problems.
Verizon upgrades the modem back to VER:4 every couple of months, but I just downgrade again (takes a couple of minutes).
You can get Ver:3 and Ver:4 here:
VER:03.02.01 »Need Old Firmware for Westell 327W
VER:04.04.03 »Re: New firmware for Westell 327W - version 4.4.3 |
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