US Cable Support > Comcast Cable TV > [DVR] Can't delete a scheduled recording.

[DVR] Can't delete a scheduled recording.

You know what, I found this article on the bug:
»en.wikibooks.org/wiki/How_to_use···k-a-mole

But I still want to bring this to Comcast's attention.

If a member of this forum could bring the Motorola DVR Bugs page to Comcast's attention, it might help them track down some issues to try and squash for future software releases.

Thank you.

reply to cypherstream
Actually, we are very much aware of this issue.

Updated 7/16/09

As reported previously, a guide data issue has been identified in Motorola markets that may cause customer’s DVRs to record repeat episodes set up as a series recordings, even though they have their DVR set to record only new episodes. This may result in the over recording of programs, which may have the customer’s DVR hard drive reach capacity and/or cause DVR scheduling conflicts.

A fix has been implemented but the impact of this issue may continue for some customers through July 30th depending upon when they set up the series recording. All series recordings set up by customers starting today will record properly. However, series recordings set up prior to July 16th will not be fixed until July 30th. This occurs because scheduled recording data is stored on the DVR hard drive which will not self correct until 14-16 days later. This means the issue will not be fully resolved until July 30 at the earliest.

Any of these customers who would like to immediately correct the issue can delete their current scheduled series recording and then reschedule them.

To cancel a scheduled series recording, push the MyDVR button on your remote control, select Scheduled Recordings, locate the series recording by using the right arrow key, select Ok/Select, then select the red dot icon at the bottom of the screen (Set or Cancel a Recording) , select Ok/Select, then select Modify Series Recordings, then select Don’t Record this Series

Yeah I know about the guide data problem. This problem is called Whack-A-Mole. It will occur any time two or more series recordings are on at the same time (or overlapping at all). The only way to cancel both is to cancel one, and then at the actual time of the other series recording, stop it in progress (if you are home to do so).

I know the guide data is getting fixed, but I also want Wack-a-Mole to be fixed as well.

reply to cypherstream
The underlying issue is that it doesn't keep track of the difference between user-canceled and conflict-canceled. If canceled by the user, it should remain canceled.