O Canada! > Canadian > TekSavvy > A Comparison of Internet providers

reply to distr0

Re: A Comparison of Internet providers

reply to MikeA1972

said by MikeA1972:

Marc. I only report what I know, what I experience, and what I hear. I don't have the recurring problem of 12am-6am that you do. I don't know exactly how you are improving things you have no control over, and frankly I don't care. I am always online when your service is down. I just relay why you say you are down to my friend a small distance away when she is without service. Hours at a time, might I add. Be patient I say, they are working on it.

Further, email that you will/may be down does not make it ok. My point was/is that you use the same copper that my ISP does, and when she is down and moaning using your service, I am up and running without interruption.

Bottom line is, for such a widely accepted "Top notch" ISP, you boys are offline a fair bit. Can't blame it on Bell like you do a fair bit of the time (No Bell lover here.. hate..much hate). You guys play with your junk too much.

In no way do I wish to defend Teksavvy. So I will use the "Istop" analogy.

Ralph had no problems having a working and always up-to-date status page indicating every glitch he had, and god knows Bell inflicted many on him in his last months.

While it may turn off some people who might see it as "he's down all the time", it attracted many who were interested in being informed professionally of the network changes/outages.

Compare this to Sympatico where the drone would force you to re-install Windows on your Macintosh before admitting there is a network outage.

There is one huge difference between Ralph and TSI. Ralph wanted to control growth so he could still fit his customers on his small Cisco router. Teksavvy has embraced growth and renewed its infrastructure a number of times already to handle the growth. They have gone from being smaller than Istop to being the largest independant ISP in canada (is that right ? or is 3web still bigger ?). Anyways, they have grown by orders of magnitudes.

Looks to me that along the way, they made a few technological mistakes (for instance, thinking ERXs would handle the load), but they have thrown money at every problem they had so far. And when you consider the period when TSI Marc was most afflicted with his irrestible desire to push the big red button, this was due to the ERXs not performing as expected (and crashing) and TSI having to frequently load balance its routers. This big red button seems to be less in use these days. That period really gave TSI a bad image in terms of stability.

But in recent times, they have been able to plan their outages such that they have lesser impact. And that is a big step forwards for an ISP, especially when you consider some of those changes involved physically moving equipment from one side of the building to another.

TSI and I don't have a good relationship. So this isn't coming form a fan boy.

reply to MikeA1972

said by MikeA1972:

Bottom line is, for such a widely accepted "Top notch" ISP, you boys are offline a fair bit. Can't blame it on Bell like you do a fair bit of the time (No Bell lover here.. hate..much hate). You guys play with your junk too much.

reply to valunthar
And if you look this year Bell has had so many outages in different areas, at least 15 times more than Rogers and that's saying a lot.