http://www.dslreports.com/forum/Re-Comment-22736166 en Fri, 10 Feb 2012 00:55:38 EDT Fri, 10 Feb 2012 00:55:38 EDT http://www.dslreports.com/forum/Re-Comment-22736248
This is the reason i've left Videotron behind. I don't like it when corporations cut off a service and then decide to offer it for a more expensive price or not offer it at all.

Adi]]> http://www.dslreports.com/forum/Re-Comment-22736248 Mon, 20 Jul 2009 10:50:42 EDT http://www.dslreports.com/forum/Comment-22736166
To me, customer support responsiveness is extremely crucial, and especially when you're dealing with something so variable as internet access.

If you get high latency, Bell and Rogers won't be able to help you. I dont know about the company you're going with, but when I called Tek the guy i was talking to knew what ping times were in regards to gaming, for example, and if the tech knows that he will be able to diagnose a specific issue relating to it.

In other words, I've had about a hundred and one times when I've called Rogers and asked them if something is wrong, and they almost always say nothing is wrong even though after about 2 hours or half a day or half a week, the issue just resolves itself, be it lag, slow hostname lookups, etc.

Now, I'm a very new customer to tek so I can't say they are great - however, right now I feel secure in the knowledge that if something were to slow down and I gave them a call, they wouldn't give me the run around.

To me, that's very important. But I sympathize with you switching - 4 bucks a month may not be much but the principal of it may be what's bugging you.]]> http://www.dslreports.com/forum/Comment-22736166 Mon, 20 Jul 2009 10:30:35 EDT