Xafin
@speakeasy.net
| Internet Disconnections and Noise on phone line
I've been with Velcom for a while now and it's been nothing but trouble even though it's not their fault. Bell has come to my house to fix these problems over 10 times now and they always give me a different excuse. Sometimes my phones are defective, sometimes my modem, sometimes it's something outside. I always try the recommended solution and it hasn't ever helped. I find these technicians are very incompetent at their jobs.
Recently another tech came and he told me that the problem is inside the house with the jacks or something and he said that I would be charged 99$ to get it fixed. He even showed me from the demarc point that the problem is inside and not from the lines... I'm inclined to believe what he was saying but I don't want to pay 99$ + tax just to find it happening again next week and then I'm afraid they'll charge me again... Does anyone have a solution to this and should I pay to get it fixed or is there an alternative?
Thanks in advance. |
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Bicephale
join:2005-09-24 |  Two questions:
•Brand/Model?
•Do you wish to trouble-shoot yourself? |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| reply to Xafin
Post your line stats. If you're not sure how, please post what type of modem you have.
In any case, your ISP should be keeping on top of this at this point, so best to pursue with their support.
--
Erik - Caneris Inc. |
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ex bell
@cgocable.net | reply to Xafin
Look in the yellowpages under "Telephone Installation and Repair".
There are former Bell techs. like myself that specialize in inside wiring issues. Most if not all charge less than Bell. |
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hadsfan
| reply to Xafin
this thread is relevant to my interests.
drilling through brick is an option, but someone posting a trouble shooter would be great before its gets to that point. |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| reply to ex bell
said by ex bell :
Look in the yellowpages under "Telephone Installation and Repair".
There are former Bell techs. like myself that specialize in inside wiring issues. Most if not all charge less than Bell.
It was not yet established that it's an ISW issue.
--
Erik - Caneris Inc. |
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ex bell
@cgocable.net
| said by CanerisErik  :said by ex bell :
Look in the yellowpages under "Telephone Installation and Repair".
There are former Bell techs. like myself that specialize in inside wiring issues. Most if not all charge less than Bell.
It was not yet established that it's an ISW issue. OP wrote initially:,
"Recently another tech came and he told me that the problem is inside the house with the jacks or something and he said that I would be charged 99$ to get it fixed. He even showed me from the demarc point that the problem is inside and not from the lines..."
Tech metered at the nid and OP states he showed him the problem was inside. |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| said by ex bell :said by CanerisErik :said by ex bell :
Look in the yellowpages under "Telephone Installation and Repair".
There are former Bell techs. like myself that specialize in inside wiring issues. Most if not all charge less than Bell.
It was not yet established that it's an ISW issue. OP wrote initially:, "Recently another tech came and he told me that the problem is inside the house with the jacks or something and he said that I would be charged 99$ to get it fixed. He even showed me from the demarc point that the problem is inside and not from the lines..." Tech metered at the nid and OP states he showed him the problem was inside. So what? We see that every day and often it turns out to be an outside Bell issue in the end. Do you know how many times we come across intermittent sync issues where a tech shows up, checks at the NID for sync for two seconds, leaves, ticket is closed, and there is no ISW issue?
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Erik - Caneris Inc. |
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TilhasBB
Formally Goden99
Premium
join:2000-08-05
canada
| reply to Xafin
Maybe they are right...lol
What modem do you have? do you know how to get line stats from it?
If so get your line stats from the demarc and from the inside. and we will tell you 100% if it is from your house or not.
If it is in your house
A) You call someone from the yellow pages to fix your problem
B) You let bell charge you 99$ to do it.
C) You do it yourself.
Run CAT5E from your Demarc to your modem.
If you need help take a picture of your nid if you need help |
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ex bell
@cgocable.net
| reply to CanerisErik
said by CanerisErik :So what? We see that every day and often it turns out to be an outside Bell issue in the end. Do you know how many times we come across intermittent sync issues where a tech shows up, checks at the NID for sync for two seconds, leaves, ticket is closed, and there is no ISW issue? Do you know how many times I go on a repair where the sub is told it's inside and it's not? Usually it is India or some other tech support blaming everything but Bell.
Chances are if a tech takes you to the nid to prove in it probably is though.
It's clear from what the OP stated, "He even showed me from the demarc point that the problem is inside and not from the lines..."
He probably metered in or synced at the nid. Either way he showed it to him. If a customer tells me a Bell tech. showed him at the nid I give that a pretty good chance he's right.
Could there still be line issues? Absolutely. If they prove anything in now they are looking for the diagnostic and the isw insurance sales points. |
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vintagewino
join:2003-07-22
Grimsby, ON
 ·TekSavvy Solutions..
 ·magicjack.com
·Look Communications
2 edits | reply to CanerisErik
said by CanerisErik :So what? We see that every day and often it turns out to be an outside Bell issue in the end. Do you know how many times we come across intermittent sync issues where a tech shows up, checks at the NID for sync for two seconds, leaves, ticket is closed, and there is no ISW issue?
Yeah, same thing here. Erratic noise margin, occasional disconnect. A zillion tickets issued. Bell changed the drop changed from pole to 15 year old demarc (bolts) outside in March.
Bell boy comes 3 weeks ago, says all my problems inside. Was very careful that I would not be able to see his test meter. Ran 70+ feet of wire to truck from the demarc, says I have 4.8M sync capability. Again, never showed me, just "said". Monitored line for 20 minutes, closed up & left.
As I changed the 30 year old wire from demarc to inside house with new genuine Bell drop cable. New POTS splitter. Different modem. Guess what?? Same Old S***. Noise margin still varies from resync to 13 dB. Only difference is I get 13 dB noise margin more reliably. Modem still resyncs on average of once a day, sometimes once in 2 days. |
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Riplin
join:2002-05-13
canada | reply to Xafin
I thin the main issue here is what Bicephale said, are you ready and willing to troubleshoot this yourself? If not then its your $99 |
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Redfox
join:2007-12-04
Waterloo, ON
| I am also having disconnections with Velcom these days. Before that, I never had this and my connection was solid.
Symptom:
1. Disconnected and re-connected every couple days or couple times a day. Basically I know this from Tomato's status page, but sometimes it's disconnected when I am using the computer. 2. I checked today and found that I didn't hear any noise when I plug in a telephone to the jack directly, but I think I should hear that before a filter.
My line stats:
Downstream Upstream
SNR Margin:
20.5 14.0 db
Line Attenuation:
27.5 13.0 db
Data Rate:
6016 800 kbps
TD-8816 in bridge mode, WRT54GL running Tomato MLPPP 1.21-mp3alpha4. They have been working great and nothing has been changed recently including software settings, wiring, etc. A ticket has been opened with Velcom and I am waiting. |
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planiwa
join:2009-02-19
Toronto M5S
| 1. turn on pppoe logging
2. look at the log messages for "LCP Termination Request Received" and
"LCP apperas to be disconnected"
this will tell you whether you actually lost your PPP session.
your modem, as well, maintains DSL uptime ...
this gives you clarity about exactly *what* disconnects.
»[RFC] Connection / Speed Problems Checklist |
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Bicephale
join:2005-09-24 | reply to Xafin
Oh, and please, avoid even thinking about trouble-shooting and
most especially for the Error Rate (aka "noise") behaviour. Don't!
 |
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Redfox
join:2007-12-04
Waterloo, ON
| reply to planiwa
Where to turn on this option? I use my router to handle PPPoE but I cannot find this option in Tomato. I checked settings for the modem and couldn't find it either.
In current syslog from router and modem, no LCP appears.
said by planiwa :1. turn on pppoe logging 2. look at the log messages for "LCP Termination Request Received" and "LCP apperas to be disconnected" this will tell you whether you actually lost your PPP session. your modem, as well, maintains DSL uptime ... this gives you clarity about exactly *what* disconnects. » [RFC] Connection / Speed Problems Checklist |
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planiwa
join:2009-02-19
Toronto M5S
| Status > Logs > Logging Configuration
you may want to read this: »[RFC] Connection / Speed Problems Checklist
Why do you say NOISE ON THE PHONE LINE in your Title, and then never present evidence of NOISE ON THE PHONE LINE??
(Can your hear me, or is there too much noise on the phone line?)
If there is audible noise on the phone line you should fix your "noise on the phone line" problem first. |
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Redfox
join:2007-12-04
Waterloo, ON
| Here's my configuations:
»farm3.static.flickr.com/2466/374···93_o.png
The title is not set by me. I mentioned noise in my post because I suppose the "noise" (DSL signal?) is normal if I don't connect a filter. But my case is I couldn't hear this kind of noise.
This morning Bell tech called me and told me the line is good now. My connection has been steady since last night but I will report back if I get disconnections. Thanks.
said by planiwa :Status > Logs > Logging Configuration you may want to read this: » [RFC] Connection / Speed Problems ChecklistWhy do you say NOISE ON THE PHONE LINE in your Title, and then never present evidence of NOISE ON THE PHONE LINE?? (Can your hear me, or is there too much noise on the phone line?) If there is audible noise on the phone line you should fix your "noise on the phone line" problem first. |
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planiwa
join:2009-02-19
Toronto M5S
| Perhaps if you want to jump on someone else's thread you might consider at least making your own title. Otherwise don't be surprised if respondents mix you up with the OP. It's tough enough trying sort out the relevant information from all the commentary and speculation of one problem owenr, especially when there are so many other helpers, all with their own interpretations and ready-made perspectives, assumptions, and solutions.
Glad to hear that your "disconnections" appear to be gone, although if there is no evidence of "disconnections" in your Tomato Log, I'm not so sure that what you call "disconnections" others would refer to as such. |
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