I have had the same frustrating results from their website as well. Yesterday, I ventured out to a McDonalds with my laptop and thought I'd give their Wi-Fi service a try. My login was denied and it gave me a "System Unavailable, try again later" message. Qwest, for being a major ISP, sure needs to get their shit together when it comes to basic authentication.
Exactly, how about finishing the 12/20Mbps deployment before embarking on another project?
I've been looking to upgrade to 12 or 20Mbps (from 7) here in the suburbs of Seattle for the last year. Qwest even had a "fiber optic" billboard advert about 2 miles from my house.
The reason why is that the big cost in deploying this new service is trenching the fiber. Offering VDSL2 where you were already offering ADSL2+ is probably as simple as adding a VDSL2 card to the remote DSLAM. In places where ADSL2+ is already being offered, the infrastructure is already in place. I doubt the VDSL deployment is negatively affecting the ADSL2+ deployment since they both require trenching fiber to the neighborhood.
Where we live most of the Qwest lines are overhead to the RTs, I see their name on most of the utility pole.
Interesting. Here in Iowa, most places have the cables underground. Probably 'cause we have all those tornadoes and ice storms. But in that case, it should be cheaper for them to run fiber to you than to me.