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David_T
TSI, here I am
join:2006-09-01
Oakville, ON
 ·Cogeco Cable
 ·TekSavvy Solutions..
1 edit | Unfair
This doesn't make any sense. Your cost goes up $4/mo and suddenly Pre-Sales Info, Services and Value for Money goes down to 40%? I think you're being very unfair with your ratings.
And your above comment is wrong ^
Again, MLPPP has never been officially offered. It was discovered to work by a customer a while ago and TekSavvy had simply left it enabled. It was never an official service nor has it ever been advertised on the TekSavvy website.
They didn't start "[offering] it for a more expensive price", they simply hadn't been offering it at all. It has essentially been in testing this entire time. And now that they have invested a substantial amount of money into new dedicated equipment for MLPPP, they have decided to offer it as an official service (and thus, are now charging for it).
TekSavvy had made it very clear that they would soon start offering MLPPP for $4/mo. It is not their fault that you did not read their email or read the numerous announcements posted on the forums.
It makes no more sense than complaining that Microsoft will soon start charging $319 for Windows 7 when they've been offering the pre-release for Free. | |
adisor19
join:2004-10-11
·Velcom
·TekSavvy Solutions..
·Radioactif
·Videotron
·Look Communications
| said by David_T  :This doesn't make any sense. Your cost goes up $4/mo and suddenly Pre-Sales Info, Services and Value for Money goes down to 40%? I think you're being very unfair with your ratings. And your above comment is wrong ^ Again, MLPPP has never been officially offered. It was discovered to work by a customer a while ago and TekSavvy had simply left it enabled. It was never an official service nor has it ever been advertised on the TekSavvy website. They didn't start "[offering] it for a more expensive price", they simply hadn't been offering it at all. It has essentially been in testing this entire time. And now that they have invested a substantial amount of money into new dedicated equipment for MLPPP, they have decided to offer it as an official service (and thus, are now charging for it). TekSavvy had made it very clear that they would soon start offering MLPPP for $4/mo. It is not their fault that you did not read their email or read the numerous announcements posted on the forums. It makes no more sense than complaining that Microsoft will soon start charging $319 for Windows 7 when they've been offering the pre-release for Free. Not fair, you say ? Let me explain why i dropped my rating of them :
The Presales info went down because when i first called TekSavvy and signed up with their service i has specifically asked the Tech/CSR on the phone whether they offered MLPPP so that i can bond 2 lines together. His answer was a reassuring : "YES" and he proceeded to create my account. There was no warning in there that the MLPPP service will be extra in the future or that it will be discontinued in its current form ! So again, Pre-Sales info was useless to me now.
As for value for money, let me put it this way :
400GB cap = bad. Videotron offers UNLIMITED bandwidth at 7Mbps albeit with a slower upload of only 850Kbps. Other ISPs out there like Velcom also offer MLPPP service at no extra cost. So tell me, how exactly is the Value for $ supposed to be better at TekSavvy?! Yeah, good tech support only goes that far. In the end, that Money part starts getting higher and higher : first, we get slapped with a 400GB cap for the same price and then we get the added insult of 4$ for MLPPP. I'm sorry but you're either a fanboy, or $$ is simply not an issue for you.
To me a good ISP must offer : Good price, No throttling, no caps, good download speeds, good upload speeds.
Right now TekSavvy only has 3 of those things. Due to the 4$ for MLPPP, Videotron now has better pricing. And then there is also Velcom which i am currently about to test out.
All i'm saying is think twice before swallowing that 4$ extra per month and compare what's out there.
Adi | |
yokocar
join:2008-04-12
Whitby, ON
·TekSavvy Solutions..
| Velcom does indeed support MLPPP bonding with no cost. However, there is no technical support for it either. You're paying $4 for Teksavvy to assist you if you need it- and to help support TekSavvy's new supportable equipment.
Don't be surprised if they eventually move it to a "supported" feature and have to charge for it as well. You can keep jumping ISP's to skimp the few extra dollars here and there, but really what are you gaining? | |
InvalidError
join:2008-02-03
·TekSavvy Solutions..
·Videotron
| reply to adisor19
Re: Unfair
said by adisor19 :So tell me, how exactly is the Value for $ supposed to be better at TekSavvy?! Yeah, good tech support only goes that far. In the end, that Money part starts getting higher and higher : first, we get slapped with a 400GB cap for the same price and then we get the added insult of 4$ for MLPPP. I'm sorry but you're either a fanboy, or $$ is simply not an issue for you. Teksavvy "slapped" the 200GB cap over a year ago, long long long before charging for MLPPP came into consideration. If you signed up back when Unlimited was $30/month then OF COURSE pre-sale would have had no way of knowing MLPPP would become an extra charge.
said by adisor19 :To me a good ISP must offer : Good price, No throttling, no caps, good download speeds, good upload speeds. In the current market, you are only allowed to have three of those things.
Cheap unlimited unthrottled/uncongested high speed is only economically sustainable for as long as the subscriber base does not attempt to use disordinate amounts of bandwidth. Put enough heavy users on a network and something will have to give... that's what happened with TSI Unlimited. | |
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