masonjar
join:2008-11-04
New York, NY
| Firefox 3.5.1 crashes with Chase banking website
Has anyone else had problems with Firefox 3.5.1 and banking sites. I was OK with 3.5, but when I upgraded to 3.5.1 it started crashing when I tried the Chase Banking site. It may be the patch for the Norton Toolbar. Has anyone else noticed problems with Secure web sites. Some people report disabling the Norton Toolbar fixes the problem. I have not tried this because I re-installed 3.0.11. |
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Grail Knight
Who Dares Wins
Premium
join:2003-05-31
1 edit | I do not have a Chase Banking Account but the site appears to be working normally in Fx v3.5.1 on Vista64.
--
One good conspiracy theory deserves another. |
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raz58
NSFW
Premium
join:1999-08-15
Tucson, AZ
 ·Comcast
| reply to masonjar
Might find out what's going on here
--
The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
—William Arthur Ward |
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jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA | reply to masonjar
I have two Chase credit cards. The site is working normally for me with 3.5.1. But I don't use Norton.
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"There are three kinds of lies: lies, damned lies, and generally accepted accounting principles. |
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dminer
join:1999-12-11
San Francisco, CA
| reply to masonjar
Masonjar,
I have noticed the exact same problem on chase.com and have mentioned it on the Norton Users Forum. If you disable Norton Toolbar, you can access the site without a crash. But since Firefox 3.0.11 was extremely stable and will be supported till January 2010, I too decided to revert to Firefox 3.0 and wait for Symantec to come up with a revised hotfix for Norton Toolbar--one that actually fixes all the issues! |
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MarkRH
Premium
join:2005-02-08
Oklahoma City, OK | reply to masonjar
I'm able to access my Chase account fine with FF 3.5.1. I do run Norton AntiVirus but I do not have a Norton Toolbar. I just have that Norton IPS 1.0 plugin that still shows as incompatible. |
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Michael York
join:2007-11-06
San Francisco, CA
| reply to masonjar
Hello,
This is Mike from the Norton Authorized Support Team.
A hot fix for the Norton Toolbar and Firefox 3.5 has been released. Please click on the appropriate link below and apply the patch.
Hot fix for Norton Internet Security and Firefox 3.5
Hot fix for Norton 360 version 3 and Firefox 3.5
Thank you,
Mike
--
Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority |
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Guest
@comcast.net | reply to masonjar
The Norton Toolbar hotfix does not work with chase.com. It causes Firefox 3.51 to crash. |
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL | reply to masonjar
O hell Norton is the problem  |
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BillinNY
join:2002-04-09
Hyde Park, NY | reply to masonjar
It's Norton! FF 3.5.1 has no issues in regard to Chase.com. |
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masonjar
join:2008-11-04
New York, NY | reply to Michael York
The patch worked with Firefox 3.5 but did not work with Firefox 3.5.1. So there is still a problem with Norton and Firefox 3.5.1 and some secure sites. |
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EdG
@eastlink.ca
| said by masonjar  :The patch worked with Firefox 3.5 but did not work with Firefox 3.5.1. So there is still a problem with Norton... There - fixed that for you. The problem is Norton - alone. |
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL | reply to masonjar
Get rid of Norton and get real security product like Kaspersky or NOD32. |
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Michael York
join:2007-11-06
San Francisco, CA
1 edit | reply to masonjar
Hi masonjar,
Can you please provide me with the exact address that is in the Firefox Address field. Please right-click on the link, choose "Copy Link Location" and then paste it into your reply. I will then be able to look into the issue more closely.
Also, please let me know if you are using Norton Internet Security or Norton 360, and the exact version number as well.
Thank you,
Mike
--
Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority |
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masonjar
join:2008-11-04
New York, NY
| It can happen anytime during a session. Sometimes during sign in and other times later. Sometimes I can complete one or two pages before it crashes.
»https://chaseonline.chase.com/Logon.aspx
I am using the latest version of Norton Internet Security. |
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masonjar
join:2008-11-04
New York, NY | Sorry, i forgot to ad its version 16.5.0.134 |
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jl747
join:2005-03-24
Mount Prospect, IL
| reply to masonjar
Here is a link to Nortons forum.
See if any of these solutions help.
'»community.norton.com/norton/boar···id=61120
»community.norton.com/norton/boar···feedback
»community.norton.com/norton/boar···1#M61894'
The last one has a possible temp solution by Kimikaze |
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Michael York
join:2007-11-06
San Francisco, CA
1 edit | reply to masonjar
Hi masonjar,
The latest version of Norton Internet Security is 16.5.0.135, so you do need an update.
Please try the following steps to see if it resolves the problem.
1. Uninstall Firefox 3.5.1
2. Restart your computer.
3. Manually run LiveUpdate and then restart after the updates have been applied.
4. Reinstall Firefox 3.5.1.
If you have any other third-party Add-ons, disable them and then test the Chase.com site and let me know if you still experience a crash.
Thank you,
Mike
--
Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority |
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masonjar
join:2008-11-04
New York, NY
| Michael:
I just updated to 135, even though earlier when I checked the Norton Website it said I did not have too, because the change would not effect me. Since the crashes started I have gone back to Firefox 3.0.12, so I cannot check the crash problem. I will stay with this version till everything is fixed.
Thanks |
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL
| Looks like there are tons of pages for the same problem with Norton »www.google.com/search?client=fir···e+Search |
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