acme421
join:2005-01-25
Chicago, IL
1 edit | Every other night high pings
every other night since last week and sometimes during the day my ping times skyrocket. makes playing games online unpossible and slows all web transactions to a crawl.
traceroute.
Tracing route to www.l.google.com [xx.xxx.xxx.xx]
over a maximum of 30 hops:
1 2 ms 3 ms 2 ms d118-75-4-179.try.wideopenwest.com [LOL
]
2 * * * Request timed out.
3 978 ms 942 ms 1043 ms 172.31.17.238
4 1396 ms 972 ms 831 ms 207.88.184.45.ptr.us.xo.net [207.88.184.45]
5 947 ms 942 ms 1472 ms 65.106.6.249.ptr.us.xo.net [65.106.6.249]
6 951 ms 1129 ms 1039 ms 207.88.15.1.ptr.us.xo.net [207.88.15.1]
7 1424 ms 1367 ms 1251 ms 216.156.72.30.ptr.us.xo.net [216.156.72.30]
8 869 ms 1155 ms 1016 ms 209.85.254.120
9 994 ms 1392 ms 1935 ms 209.85.249.19
10 1025 ms 923 ms 843 ms 209.85.248.129
11 1403 ms 1342 ms 1397 ms 209.85.249.16
12 1563 ms 1859 ms 1243 ms 216.239.48.165
13 1271 ms 1299 ms 1534 ms 72.14.232.2
14 1542 ms 1512 ms 1685 ms pw-in-f103.google.com [74.125.53.103]
Trace complete.
i took my ip out. anyone got any ideas what i should do? doesnt look like its originating from my modem. |
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disturbed1
Premium
join:2003-09-06
Columbus, OH
clubs:
1 edit | You didn't take your IP out, you took Google's IP out 
Tracing route to www.l.google.com [xx.xxx.xxx.xx]
Looks like Wow is using XO as a content delivery system in your area. When I ping the xo.net routers from here, I get 30-20ms response times.
You first high ping is to 172.31.17.238.
Ping that IP address, if it's high call WOW. Tell them you are experiencing LAG, and extremely high ping times to your first hop. Make sure you have the above trace route, recent ping info, and a couple of others for good measure, in front of you when you call. This will help WOW track down the weak link. |
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WhiteAnNerdy
join:2008-09-11
united state
| said by disturbed1  :You didn't take your IP out, you took Google's IP out Tracing route to www.l.google.com [xx.xxx.xxx.xx] Looks like Wow is using XO as a content delivery system in your area. When I ping the xo.net routers from here, I get 30-20ms response times. You first high ping is to 172.31.17.238. Ping that IP address, if it's high call WOW. Tell them you are experiencing LAG, and extremely high ping times to your first hop. Make sure you have the above trace route, recent ping info, and a couple of others for good measure, in front of you when you call. This will help WOW track down the weak link. this sounds strange to me. it sounds like he is having to figure out the problem on his own. isn't that what we pay WOW for? |
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disturbed1
Premium
join:2003-09-06
Columbus, OH
clubs:
1 edit | said by WhiteAnNerdy :this sounds strange to me. it sounds like he is having to figure out the problem on his own. isn't that what we pay WOW for? He's not doing anything more than what has already done here.
When you call Tech support, and say "Hey my connection is messed up", what do you believe they will have him do?
By having the information once he calls in already prepared, this shortens the actual call time, and allows the the Support Rep on the other end to skip the "Reset PC, Connect directly to Modem, Reset Modem" steps.
What sounds better?
My connection is slow. Fix it !!!!!!!!!!!!!!!!!!!!!!11111++++
Or -
I seem to be getting 1000ms+ ping times to 172.31.17.238. I'm already connected directly to the modem. Ping times to my modem and default gateway are sub 3ms. |
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WhiteAnNerdy
join:2008-09-11
united state
| said by disturbed1
What sounds better?
My connection is slow. Fix it !!!!!!!!!!!!!!!!!!!!!!11111++++
Or -
I seem to be getting 1000ms+ ping times to 172.31.17.238. I'm already connected directly to the modem. Ping times to my modem and default gateway are sub 3ms.
[/BQUOTE :i like door #1 that way everyone can have quality service not just the ones who are IT pros. |
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acme421
join:2005-01-25
Chicago, IL
1 edit | reply to acme421
yeah i only call tech support to fix the issues on their end. everything with my own network i can reach and fix. that said i was trying to make sure i was correct in the assessment that it was my first hop that was the problem. wow has some sort of thing where the tracert always has the router closest to you unpingable so i wasnt sure. but yeah im gonna call em next time it flares up and see what they can do about it. it messes up during prime gaming time. |
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acme421
join:2005-01-25
Chicago, IL | reply to acme421
i guess it was just intermittent. this problem has since gone away. i actually forgot to call tech support, most likely because it stopped being an issue in my mind. |
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