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2 edits | Got the call. We used 610GB on a 50mbit/10mbit d3 connection Got the call. We used 610GB on a 50mbit/10mbit d3 connection in June. Granted there are 5 people living in the house using the connection, this is still a lot. I realized that we had likely gone over after making the switch to the much faster service, but didn't realize the extent to which we'd used the new connection.
When I received the call, I asked if Comcast had a bandwidth meter in place to monitor my usage. The tech responded that they didn't, but he pointed me to a free software solution. When I told him that there were many computers on our local network using the connection and that a software solution would be difficult if not impossible to use, he basically said that it was my responsibility and that if my modem ever went over 250gb again that I would immediately be shut off. I also asked if there there was any difference in the cap for the more expensive packages (we were paying $140/month at the time) or if they were more lenient to customers who spent more money for their faster package, he said absolutely not. I also asked about switching to Comcast's business class service, but I was told that it is not possible to transition from residential to business class service--our residential service must first be cancelled and then business class service ordered. After reading this forum, I'm not sure if this is actually true?
Unfortunately, I didn't get this call until the 14th of July. Likely, we have already gone over our 250gb for the month. We've basically stopped using our internet for anything other than checking e-mail in hopes that the plug won't be pulled at the end of the month. Even if we did go over, hopefully Comcast would show some mercy given that their call came so late?? I guess we can only hope. Otherwise, back to the dreaded Qwest DSL.
Mod Note: Followup is here ---> »Re: We-used-610GB on a 50mbit10mbit d3 connection | |
|  AVonGaussPremium
join:2007-11-01
Boynton Beach, FL | Re: Got the call. We used 610GB on a 50mbit/10mbit d3 connection Generally speaking, I believe you can order business service alongside residential service without canceling the residential service first - usually the issue is the residential service does not automatically get canceled when an individual transitions to business. With that said, most if not all of the posts I recall say that at least the security group that you talked to says transitioning at this point is not possible. It probably is also problematic once your service is actually suspended, versus just receiving the warning call. However, if it were me and I wanted to pursue that route I would just call the business office directly and establish service and see what happens. In your particular case, if you truly believe you have already gone over the limit for this month it would probably be advantageous to call the business office sooner than later.
With all that said, I do still believe all this is silly and there has to be a better way to manage this kind of situation. | |
| |  IPPlanManHoly Cable Modem Batman
join:2000-09-20
Washington, DC
kudos:1
4 edits | Re: Got the call. We used 610GB on a 50mbit/10mbit d3 connection I agree that this is silly.... But it's not the fault of the users. There's no accurate meter provided, so users are stuck using their best guess. It's no different than guessing one's speed on the road by sticking a hand out the window or distance traveled by sight.
Comcast sells Speed and they charge more for more speed. This is a very profitable model, and to maintain the integrity of the model, they cap usage irrespective of tier.
The unbelievable thing is that Comcast is charging based on speed when the cap for everyone is the same. Does it really cost Comcast more to provide more speed to a user if they are not providing more usability? If not, then why charge more for more speed? The speed isn't a guarantee anyway, so if not, why does Comcast charge more for more speed? You can get to the 250GB cap on the 1 Mb economy tier at 24.95 just like you can get to it on the 12/2 and 16/2 tiers, not to mention the Docsis 3.0 tiers.
So what about the service actually costs more to provide or to subscribe to to justify the higher price? Given that the cap is the same, the cost of 250GB of usage should be the same for the Docsis 3.0 tiers. 140 dollars for what exactly?
Mod Note: Again, please don't continue with the repetitive complaints. It is all still here in this thread. See ---> »Traffic Control For The Remainder Of Topic, Please Read ~sorto'
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"We're going to start at one end of (Fallujah), and we're not going to stop until we get to the other. If there's anybody left when that happens, we're going to turn around and we're going to go back and finish it."
Lt. Col. Pete Newell: 1st Inf. US Army | |
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| | And this answers again a question the CC supporters asked: is the "cap" enforced on the D3 subscribers ? YES. Is the same comcastic behaviour used (my question) ? YES.
Is a meter available ? NO.
Come on, this will be something legendary in the Internet history for years to come. Arrogant, short sighted and will have the company be hated as AOL still is.
Great work.
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Obama '08. Will help resolve the terrible broadband issues we have that put us so far behind other countries. | |
|  funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:6
1 edit | said by freshzive:Unfortunately, I didn't get this call until the 14th of July. Likely, we have already gone over our 250gb for the month. We've basically stopped using our internet for anything other than checking e-mail in hopes that the plug won't be pulled at the end of the month. Even if you did go over, you should not appear on their list unless you're also one of the top 1,000 users systemwide.
But that's a nice catch-22. If they wait 2 weeks to notify you on a 50 Mbps service, it's possibly too late to change your behavior in time to prevent a recurrence.
said by freshzive:Even if we did go over, hopefully Comcast would show some mercy given that their call came so late?? I guess we can only hope. Otherwise, back to the dreaded Qwest DSL. So what do you think is pushing you over the usage limits? It could be that DSL might be a good service for your lower-priority, higher-bandwidth users.
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Robb Topolski -= funchords.com =- District of Columbia -- KJ7RL
Evil does seek to maintain power by suppressing the truth, or by misleading the innocent. --Spock and McCoy stardate 5029.5 | |
| | IPPlanManHoly Cable Modem Batman
join:2000-09-20
Washington, DC
kudos:1
4 edits | Re: Got the call. We used 610GB on a 50mbit/10mbit d3 connection DSL, the so-called "dying" technology comes to the rescue again...
There is no point in Comcast selling this kind of speed with such a low cap relative to the speed, especially without a meter.
It's invitable that usage will substantially increase as a result of the faster connection speed. People that have a faster Internet connection aren't going to waste the service at 140 dollars a month watching low resolution clips on YouTube. They are watching HD video on Apple TV, Vudu, or Netflix Streaming. These services function better with higher bandwidth connections and users are more likely to download more when what they are downloading takes less time. Also, users with these kind of connections will gravitate toward higher resolution videos, be they movie trailers or other HD online video sources. How else can you justify having a 50/10 connection? What else can it be used for? People don't get to their cap by checking email, and a 250GB cap isn't enough to appreciate the speed increase over the lower tiers.
This is a house of 5 people, which the cap doesn't account for. (in fact, the more people on the same connection, the less Internet each is able to use... And that squeeze is happening). They said it was hard to track usage amongst themselves. Comcast's expectations are completely unreasonable and they have put users such as these in an untenable position.
Here's to low Rez video and less of it. It's comcastic!
Mod Note: We have been here before, really. It doesn't change anything to repeat it. Please see my post here ---> »Traffic Control For The Remainder Of Topic, Please Read
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"We're going to start at one end of (Fallujah), and we're not going to stop until we get to the other. If there's anybody left when that happens, we're going to turn around and we're going to go back and finish it."
Lt. Col. Pete Newell: 1st Inf. US Army | |
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