Upon canceling my account (Crap 1.2 Mbps), the cs person sorrowfully told me, "Oh, sorry, looks like we don't offer any higher speeds for your area..., would you like six months free....". In any event, I flat out told her, "Look, your CEO said people don't care about speed, just "service". That philosophy is what lost me, you can't compete with DOCSIS 3.0, nor do you intend to do so. Please cancel my account.".
I hope they "recorded and analyzed my conversation with the service associate".
