| Quit your crying... Look, working as tech support for an ISP I deal with hundreds of customers a week that are getting smashed because they have exceeded the daily limit in bandwith usage. Now what most of you do not realize is the reason we do implement these limits is because of people running business's on a residential account. Would it seem fair if because of one or two people the entire card gets capped? I know it sounds really easy to most of you. And as a consumer I do understand your ignorance, but being on the other side I realize there is a method for the madness. |
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| said by Techie1 :
Look, working as tech support for an ISP I deal with hundreds of customers a week that are getting smashed because they have exceeded the daily limit in bandwith usage. Now what most of you do not realize is the reason we do implement these limits is because of people running business's on a residential account. Would it seem fair if because of one or two people the entire card gets capped? I know it sounds really easy to most of you. And as a consumer I do understand your ignorance, but being on the other side I realize there is a method for the madness.
you call us the consumers ignorant. that's a real problem with so many tech support people.
why would you cap an entire card because of one or two people? why don't you do a little better analysis of the traffic on your network and find out who those one or two people are and deal with them individually??? |
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2 edits | reply to Techie1
The question is why would anyone put themselves on a limited plan meant for those who are "light" internet users and then complain about it? Remember you have the ability to select the "right" plan for your usage. At no time did anyone twist your arm and make you select a plan that doesn't fit your needs.... |
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| reply to chuckie1
As also a tech support rep for a ISP, i quite agree with the first Techie. These caps are for people that hog the network. Now you said to find the people and do something about. ya they can do that but then there going to cry about it say why you capping me. This is for everyone to be treated fair. If your using more then 3GB a day on your network as a residential, then WTF are you doing??????. no dam reason to be using that much unless your doing a back up. Even I, as a heavey gamer, raiding alot in WOW, and a computer geru, check my bandwith with my company, might use between 1.8-2.5 gb aday on very heavy raid night with WoW. Even if you do hit the cap that day your slowed to half your speeds. which for them would be 2.5 which still still kinda quick, in a way. Now that cap is between noon and midnight after midnight you can do the heck what ever you like. |
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| lets see... mom uses VOIP to call friends. Sister watches youtube. I vnc back home during the day while i'm out and play games at night. 3+ GB a day easily. No way you can call yourself a computer guru and not break 3GB when you download for example Windows 7 beta builds or some other ISOs.
This is all pretty typical of residential usage, and they break 3GB easily (granted, not break 3GB every day)
Good thing I have qwest dsl and avoid cableone like the plague. All my other colleagues that were on cableone have seen how bad cableone is regarding internet service and switched also. |
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