phila418
join:2001-11-22
Damascus, MD
1 edit | No incoming but outgoing is OK
I switched from AT&T callVantage to VOIPO in May. While call quality is not as good as AT&T was, it is acceptable.
I had my first real problem today. My last successful incoming call was at 12:04 ET. My wfie tried to call home at 3PM ET and got an error message: "The number or code you dialed is incorrect".
I have a dial tone and can dial out.
I turned off all the equipment and restarted them (cable modem, router and T/A) but the problem persists.
I contacted support via "online chat" and they opened a ticket. They call and get the error message but they say the trace shows no problems.
I was surprised that the tech who took my info was not familiar with the problem.
I will post again when (if?) they respond or fix the problem.
UPDATE: Problem was fixed within an hour after I contacted VOIPO. However, I was never notified of the fix, nor do I see any tickets (open or closed) when I log in. |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
 ·VOIPo
 ·WOW Internet and C..
·Broadvox Direct
1 edit |  Re: No incoming but outgoing is OK
This area gets little traffic.
You would be better posting in »VOIP Tech Chat with [VOIPo] tag
Even so, I've seen VOIPoTim  answer here fairly quick.
Good to know the problem is resolved. It can be comforting to know why. VOIPo is more forthright than the monolithic companies out there. Perhaps you will learn something yet?
--
Jim, VoIP 12/2002, VOIPo 2/2007
FAH-Tool ... Pets ... USA2K ... Join Artist-247 |
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