said by gate1975mlm:Ok I just called Comcast and my area has indeed been upgraded to DOCSIS 3.0. All of Philadelphia in fact
But the bad news is the faster speed packages Ultra and Extreme are not available in all areas yet 19152 included. They said it should be no more then a month or 2.
They also said the Arris Touchstone TM702 is brand new and only a select few have one. As times goes on more will become available.
So when I do indeed upgrade to Ultra 22/5 for example they will upgrade my modem to the newer Arris Touchstone TM702 or they even may just set me up with a second modem that is DOCSIS 3.0 compatible.
If these new speeds are available South Philly I would not think it would be too long before they are available here in 19152 NorthEast Philly aswell.
I'm not sure you spoke to the right person. The CSR don't know anything. You have to speak to the HSI Tech support team....just press Trouble with your services and select HSI. The last time I called b4 I got the upgrade, they told me next 1 or 2 month too. Then I called again and spoke to TECH support then they told me I can have it. At first he told me only available for the Triple Play Premium pkg and later he checked I can just add on to my Blast for $7.00 more a month and I have Triple Play without the Premium Channels, but I got STARZ and HBO Free for a year. So, just for HSI, I will be paying about $50 for Ultra. And the new modem is included.
