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 ChucklesPremium
join:2006-03-04
Saint Paul, MN | Ahhh... I completely enjoy setting up disconnects for customers like this. It's the tiny bit of joy I get out of my job. And the other tiny bit of joy is when I look at the account the next day and the customer has cancelled the disconnect order. It's okay, go ahead, rip me to shreds for saying this. | |
| said by Chuckles:I completely enjoy setting up disconnects for customers like this. It's the tiny bit of joy I get out of my job. And the other tiny bit of joy is when I look at the account the next day and the customer has cancelled the disconnect order. It's okay, go ahead, rip me to shreds for saying this. I like the service I get from Comcast, am glad to pay a fair price for it, and don't get enough time to use it. The service has always been very good. I wish they would drop the promotions and set one price. I don't have time for BS negotiation. If I eventually become more upset about subsidizing promotional crap, paying more for 6/1 than many others pay for higher packages, being last in line for upgrades, etc., and if I see a more suitable offer, I will have to go elsewhere. Retention departments don't work for me, because I *have* already made up my mind. Offer it to everyone or no one. | |
 RobIn Deo speramus, God Bless the USAPremium
join:2001-08-25
Kendall, FL
kudos:2 | reply to Chuckles
said by Chuckles:I completely enjoy setting up disconnects for customers like this. It's the tiny bit of joy I get out of my job. And the other tiny bit of joy is when I look at the account the next day and the customer has cancelled the disconnect order. It's okay, go ahead, rip me to shreds for saying this. haha I was thinking the same thing.
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 sivranBack to Opera againPremium
join:2003-09-15
Arlington, TX
kudos:1
 ·RoadRunner Cable
| reply to Chuckles
That's pretty much why I don't do this. I consider it too great a risk I'd run into a rep like me who will quite happily cancel my service. 
Granted, I didn't have that power when I was working Verizon support, but I was all too happy to transfer cancellers to retention, rather than find out if their issue was technical and try to fix it. I looked at it as, "well, they've already made their decision. Outta my hands now. Please hold!"
I would've made a horrible retention rep. 
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