said by Electro960:I don't know how many hours I wasted trying to reach the appropriate department at Verizon. Each time I call I get routed to a department that doesn't handle FIOS accounts or the call center does not handle accounts out of my states. Calling during the weekend is bad because the sales department is closed. If you want to order channels on FIOS TV over the weekend they will create an order for it but it won't get completed until the next business day. Cable companies will activate services over the phone on the spot, even if its 3am.
The automated voice-prompt system is a nightmare as well. It never understands what I say and it picks up background noise as well. Since I'm a FIOS TV/Internet-only subscriber (no-landline), customer service ALWAYS has issues with locating my account because I do not have a billing telephone number.
Overall, I appreciate Verizon's efforts in cleaning up but there is still a lot of improvements that need to be done.
VERIZON: Please give us one number to call without being transferred 50 million times, thats all I am asking. Thank you.
1) centers that dont handle your area are contractors... not actual VZ employees. the IVRU doesnt do a great job of distinguishing copper / fiber customers.... i agree with you on that.
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