 jmn1207Premium
join:2000-07-19
Ashburn, VA | reply to Electro960
Re: One Customer Service Number Would Be Nice said by Electro960:The automated voice-prompt system is a nightmare as well. On those rare (thankfully) occasions when I need a tech visit, such as when installing a "complicated" and expensive $75 CableCard  , an automated idiot calls me the night before the scheduled visit. The programming for this text-to-speech is silly, calling my street name, which uses "DR" for "Drive", a "Doctor". I just roll my eyes and say "Yes", when it asks me if I live at 123 West Park "Doctor".
Even if you tell the automated caller that you no longer need the tech to come out, this info never gets to the right department, as you still get a call from the tech the morning of the scheduled visit, verifying whether or not you are home. |
