Topic 'Sonic.net Dynamic IP assignment retention policy' in forum 'Sonic.net' - dslreports.com http://www.dslreports.com/forum/Sonicnet-Dynamic-IP-assignment-retention-policy-22763591 en Fri, 10 Feb 2012 06:42:07 EDT Fri, 10 Feb 2012 06:42:07 EDT Re: Sonic.net Dynamic IP assignment retention policy http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22773595
DHCP allocation information is also pretty large, and while it sticks around longer, it's not a very long time currently, looks like currently a few months.

At the moment, to give as precise and honest an answer as possible, it would be "from 72 hours to a couple years". The duration would depend upon the specific log and service (for example POP vs. SMTP, DHCP vs. static IP, VPN, etc.) Obviously, the static IP allocations are the ones that we'd have information on the longest.

Finally, as John says, you shouldn't plan to engage in illegal acts on the basis of anticipated expiration of logs. And, you should count on Sonic.net to strongly defend your privacy, we will not provide information without reasonable cause and a totally properly executed court order.

BTW in case of a civil suit discovery, we would always notify our customer promptly, prior to any response to a subpoena, in order to give the customer an opportunity to seek counsel and anonymously obtain a gag if it's possible from the court.

-Dane]]> http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22773595 Mon, 27 Jul 2009 15:54:36 EDT Re: Sonic.net Dynamic IP assignment retention policy http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22772137 said by slovokia_anon :

My question was simple and precise - I'd like a simple precise answer if possible. For example "Sonic maintains DHCP assignment information for a total of X months - beyond that time it is no longer possible to map IP addresses to customer identity information".That is about the size of it. There are several ways I could address this question that could have unintended consequences. For example, my previous reply apparently made me look evasive and secretive, though that was not my intent.

Lease information retention times are subject to changes based on a variety of factors, so making a very specific public statement could give the false impression that our retention times today are the same they were a year ago or a year in the future.

One day's DHCP logs, gzipped down to save on disk space, is a little over 600MB (from a couple of random files I just checked), and that adds up over time. Disk space is cheap these days, but we have better things to use it for than remembering the MAC address of some Linksys from a 5-minute lease a year ago.

Generally speaking, one should not assume that simply because time has passed that the IP address associated with a connection has been forgotten, and changing IP addresses should not be seen as a meaningful security or privacy measure. Similarly we do not want to give the impression that a customer can rely on us being able to produce very stale lease information for whatever legitimate purposes they may have; we may have done some housecleaning and deleted those data.

Customers and third parties can, however, expect us to abide by our privacy policy, which we have no intention of loosening or bending. Sharing private customer information for commercial or other reasons is something that is rather offensive to us.

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John Fitzgerald
Sonic.net Technical Support]]> http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22772137 Mon, 27 Jul 2009 11:31:46 EDT Re: Sonic.net Dynamic IP assignment retention policy http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22767636
•In the event that we receive a legitimate, legally-mandated request for customer information, Sonic.net, Inc. will respond only within the narrow scope of that request.]]> http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22767636 Sun, 26 Jul 2009 10:06:13 EDT Re: Sonic.net Dynamic IP assignment retention policy http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22766725
As you have not answered my question I am left to draw the conclusion that Sonic would prefer not to divulge this information to it's customers (at least in a public forum).

My question was simple and precise - I'd like a simple precise answer if possible. For example "Sonic maintains DHCP assignment information for a total of X months - beyond that time it is no longer possible to map IP addresses to customer identity information".]]> http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22766725 Sat, 25 Jul 2009 23:41:56 EDT Re: Sonic.net Dynamic IP assignment retention policy http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22765136
From our privacy policy:

Sonic.net, Inc. is committed to preserving the privacy of its customers and protecting their personal data.

Sonic.net does not actively monitor customer use of the Internet, customer email or other customer communications in the course of its regular operations. Sonic.net is also strongly opposed to the use of third-party information-harvesting strategies and technologies such as unlawful wiretapping.
Information retained by Sonic.net:

Sonic.net, Inc. keeps information about its customers such as names, addresses, telephone numbers, email addresses and details about Sonic.net services used by the customer. All such information is considered private.

Sonic.net also keeps logs of limited technical information pertaining to matters such as customer connectivity and email processing. These logs are retained on a temporary basis in order to insure high-quality service, and no logs are kept indefinitely.

The only circumstances wherein Sonic.net will disclose any of the above-mentioned information to a third party are:

•In the course of providing services our customers have specifically requested, Sonic.net, Inc. may make some of this information available to our affiliates in order to fulfill the requirements of order processing.
•In the event that we receive a legitimate, legally-mandated request for customer information, Sonic.net, Inc. will respond only within the narrow scope of that request.

Sonic.net, Inc. will not otherwise disclose any private information about its customers to any other third party.


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John Fitzgerald
Sonic.net Technical Support]]> http://www.dslreports.com/forum/Re-Sonicnet-Dynamic-IP-assignment-retention-policy-22765136 Sat, 25 Jul 2009 14:41:22 EDT Sonic.net Dynamic IP assignment retention policy http://www.dslreports.com/forum/Sonicnet-Dynamic-IP-assignment-retention-policy-22763591 http://www.dslreports.com/forum/Sonicnet-Dynamic-IP-assignment-retention-policy-22763591 Sat, 25 Jul 2009 02:31:33 EDT