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bqdla
join:2002-09-06
Los Angeles, CA
1 edit | I am being harassed by Speakeasy.
I recently decided to try Speakeasy in part because of the recommendations found on this forum. What a nightmare this has been.
When I initially signed up, I did realize that Speakeasy was outrageously overcharging for 6mb/758 DSL - $99 per month. Yes, this is more than double of most of their competitors, but I figured, hey, as long as I don't have to talk to India, it will be worth it. Biiiiiig mistake.
They attached my line, and two weeks later, I was presented with a bill for over $300. Now, I can deal with the insane overcharging of service, but Speakeasy's "creative" accounting was too much for me to handle. Where was my "double-shot" of savings in all this?
So I decided to exercise my right to return within 30 days, and sent an email saying as much, to the Speakeasy staff. Second biiiiiig mistake.
About two months later, I got an email from Speakeasy stating that they had charged my credit card on file (which I had removed from any sort of billing info, and had NOT ever given permission to use for anything accept to place the initial order.)
I immediately called and was met by hostile and seriously unhelpful customer service. I explained that I had canceled within 30 days and that there should be no charge on my account. They said, "We never received a phone call, so your account is still active, and still past due."
Really, Speakeasy? A phone call? You are a Broadband reseller, specializing in the internet, and you don't think it is sufficient for cancellation to send an email, and that since I didn't CALL you, you were still charging me?
If that wasn't bad enough, AFTER I called, I received an email stating that, since I never completed the cancellation process with the dick on the phone, my account would still be open, PAST DUE, AND CHARGED.
Now, I informed the "customer care" rep that they could check and see that my line had NO activity on it past the 30 days. He said, regardless, they would still continue to bill me.
Speakeasy, you have no right to do this. You never received any sort of permission to charge that card.
I received this email today - mind you, I canceled months ago.
Dear xxx,
Your Speakeasy account is past due. Below are your balance details:
Past Due Balance: $112.25
Total Balance: $224.50
If you currently have a debit or credit card on file, we will apply a payment automatically within the next 5 days, even if auto-renewal is disabled.
Alternately, Speakeasy has the following convenient payment methods available:
1. Online: »www.speakeasy.net/myspeak/ [login required]
In MySpeakeasy's Payment Center, you can make a one-time payment or setup your account for Autorenew via MasterCard, Visa, American Express or Discover card.
2. Phone: Call our Customer Service Department at 800.556.5829 to process a credit card payment over the phone.
3. Mail: Send a copy of your invoice along with a check or money order to:
Speakeasy,Inc.
P.O. Box 34654
Seattle, WA 98124-1654
Please be sure to note your Bill Account ID & Invoice number on any check or money order payments.
Thank you for your prompt attention to this matter. We appreciate your business!
The Speakeasy Crew
Toll Free > 800.556.5829 Fax > 206.728.1500 Email > support@speakeasy.net
www.speakeasy.net/myspeak Broadband Voice & Data Communications
This has gone on long enough, Speakeasy. You are illegally charging a card which is not even mine, but my father's. Someone with some sort of decency in your company needs to step up and take care of this issue immediately.
I will be speaking with the Department of Consumer Affairs tomorrow, as well as the Attorney General's Office and the Better Business Bureau.
And guess what. It will be my pleasure to spend my free time observing this forum and others, responding to ANY request for info on why or if a person should use Speakeasy for their broadband service. Guess what my response will be?
You have no right, Speakeasy. None. I will get my money back, this is certain. How much time and effort that takes is up to you. Let me be perfectly clear - ALL of the time I have to take to do it, will be reflected five-fold by posts in your industry's forums. | |
kingdomware
join:2000-09-23
Waldorf, MD
2 edits | I hate to be the bearer of worst news but the disconnect policy is in the TOS and you have to call to disconnect. They should have sent you an email stating this when you sent your email telling them. Since you never received an confirmation you should have called to follow-up. Companies like to play those type of games.
Speakeasy is not the best company to deal with anymore and I would not recommend them to anyone. I had a nightmare many years ago so I feel your pain.
»https://www.speakeasy.net/tos/msa.php#A6
6. Disconnection Policy. It is the responsibility of the Customer to notify Speakeasy of cancellation via phone. Returning hardware, completion of service term, or cessation of payment does not constitute notification of cancellation. | |
brianiscool
join:2000-08-16
Miami, FL
 ·Comcast
| reply to bqdla
I know they are evil. Overcharge and can not provide the service they offer. When I had them back in 2002 my service would go out every single day. They sent a tech out three times. Still the problems continued. So glad to be away from their terrible service. | |
kamm
join:2001-02-14
Brooklyn, NY | reply to bqdla
Unfortunately they DID change a LOT in the past few years. Service is fine but they are RIDICULOUSLY OVERPRICED and yet horribly ARROGANT.
It's sad how bad a once great provider became... | |
bqdla
join:2002-09-06
Los Angeles, CA
| reply to bqdla
Shocker. 12 days since I posted on this forum, and not one person with Speakeasy has contacted me, or responded to the post.
Oh wait, except for another email threatening to charge me another $224... on the card they have no permission to use. Their reasoning? 'Because we can.'
Hope those business customers are keeping your overpriced asses in jobs, Speakeasy. Residential customers are obviously not your strong suit...not that you even have a strong suit, but whatever. | |
CylonRed
Premium,MVM
join:2000-07-06
Bloom County
2 edits | They no longer have an official presence here and have not had for awhile. There was a sticky post about it for a long time - I guess someone here at DSLR took it down.
I am guessing kingdomware's post is relevant and if you do not cancel according to TOS - you owe the money and they have a right to get the money.
This is why you ONLY cancel the way they state in the TOS for ANY service.
--
Brian
"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain | |
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