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CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

reply to scottlindner

Re: frequent disconnects

Hey Scott, this is Brian with Qwest. I ran across your posts here, and I'm sorry that you've had so much trouble with your DSL being intermittent, but I am glad to hear that we're sending you a new modem. Hopefully this will fix this issue.

However, if it doesn't, and you need more help, send me an e-mail to TalkToUs@Qwest.com. I will do more to help resolve this for you, if the new modem doesn't work.

Thanks Scott,

B
Consumer Affairs Manager
Qwest Communications
www.socialmedia.qwest.com

scottlindner

join:2008-07-21
Colorado Springs, CO

Thanks Brian!

I'll be sure to contact you regardless. If it works I'll let you know it solved the problem, and if it doesn't I'll contact you to see if there is another solution to this.

I'll also post back to the forum as well.

Scott


scottlindner

join:2008-07-21
Colorado Springs, CO

This is crazy. Since the test I have been running non stop without a disconnect. Is it possible the test somehow flushed the settings for my account on the DSLAM?

I have the new DSL router from QWest but I'm going to let this run for a while longer to see if it continues uninterrupted.

Scott


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