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Lou2

join:2009-07-31
Dayton, NV

2WIRE 2701 HG-B router frequently loses connection

I am frequently losing connection to my internet, any idea why this may be happening?

Statistics

Pictures included for your viewing pleasure





wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

Have a look at the two pages below
192.168.1.254/xslt?PAGE=J42
192.168.1.254/xslt?PAGE=J34
They should give clues to what's going on


Lou2

join:2009-07-31
Dayton, NV

1 edit
reply to Lou2



I checked all the filters, and have been doing so for a few months just to see if a kid or someone attached filter wrongly.

Would Security systems/fire alarms cause that as well?
I do not currently pay for my security systems service, so if i interrupted the line, would they call the police?



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

A unfiltered Security systems/fire alarms can cause problems for dsl

I can't answer questions about how your system works


Lou2

join:2009-07-31
Dayton, NV

what would be the best way to go about setting a filter on it? (I'm looking for locations).

I haven't messed around with it much



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

Changes to the phone/alarm/system wiring could leave you with no phone or dsl service

said by Lou2:

what would be the best way to go about setting a filter on it? (I'm looking for locations).
It depends on how its connected, the filter needs to be fitted ahead of the system

Lou2

join:2009-07-31
Dayton, NV

1 edit

I opened the box where ADT security systems connects to the phone line. However, it is not a standard phone jack, it's an 8 pin, so the splitters i have will not work. Is this what i am looking for? Should i get a customized splitter for this?

Are all fire alarms connected to the network? Requiring splitters on each one? Or do they usually all connect to one central place and just require one splitter for the whole system.



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
reply to Lou2

said by Lou2:

I do not currently pay for my security systems service
If that means that you don't use the system and you don't need the system connected to the phone line
You can disconnect the system
said by Lou2:

I opened the box where ADT security systems connects to the phone line. However, it is not a standard phone jack, it's an 8 pin
It sounds like you have a rj31x jack its a special jack for security systems. If you don't need or use the security system you can disconnect the security system cable from the rj31x jack

If you are using the security system you can buy a filter that's made to fit the rj31x jack
search for DSL Filter For Alarm Panels

Lou2

join:2009-07-31
Dayton, NV

When I disconnect the 8-Pin jack from the ADT security system this happens.



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

said by Lou2:

When I disconnect the 8-Pin jack from the ADT security system this happens.
When the modem is "searching for DSL signal" you don't have dial-tone either.
Reconnect the 8 pin jack to the ADT security system confirm that you have dial-tone and dsl

Go to this 2wire gui url
192.168.1.254/xslt?PAGE=J34
Look for a log messages like the two below
dsl0: up G.DMT Annex A fast Rate:1536/384 Max:8128/1096 Margin:11.1/17.0 Atten:29.0/21.0 Power:15.7/8.9
up with service: (default), ac: clevoh6229w-B2024120601718 on bridge1

Post the information Then you need to connect the modem at the nid and post the same info

Here's a faq that explains that
How to check modem stats, synch rates & speeds from test jack at the NID
Images would be very helpful.......take pictures of the 8 pin jack with the cover off and the inside of the nid

You can upload images to this website using the "upload attachments" button which will appear everytime you preview a reply

smithm12
Premium
join:2008-11-11
Salinas, CA
reply to Lou2

I don't know if you solved you problem but I posted the same issue back in 2008 but received no replies. Only way I could get my DSL to work again (after upgrading to Elite) was was to send back the unit and re-install the good ole 1000SW.

No problems before the 2701 and now that it's gone, no problems since.

BTW: ATT; SBC; & 2Wire were completely worthless with the problem.


Lou2

join:2009-07-31
Dayton, NV

Installed a filter on the alarm network.

Heres the activity log.

Still get the odd disconnect but it's much less often now, which tells me that filtering the alarm system did some good.

INF 2009-08-01T22:52:18-07:00 initd: pkgc stop
INF 2009-08-01T22:52:18-07:00 initd: login stop pid:17
INF 2009-08-01T22:52:18-07:00 initd: pki stop
INF 2009-08-01T22:52:18-07:00 initd: syslogd stop pid:19
INF 2009-08-01T22:52:18-07:00 syslog: syslogd exiting...
INF 2009-08-01T22:52:18-07:00 initd: stopping runlevel: 3 => 0
INF 2009-08-01T22:52:18-07:00 initd: libmif stop
INF 2009-08-01T22:52:18-07:00 initd: stopping runlevel: 2 => 0
INF 2009-08-01T22:52:18-07:00 initd: stopping runlevel: 1 => 0
INF
INF Previous Log Session - 2009-08-01T22:52:19-07:00
INF
INF P0000-00-00T00:00:01 wave: Atheros driver version: 2.0.0
INF P0000-00-00T00:00:03 initd: ---------------------------------------------
INF P0000-00-00T00:00:05 cm: cm initialized
INF P0000-00-00T00:00:05 initd: libcm started
INF P0000-00-00T00:00:05 ulib: System clock initialized to Wed Jul 12 08:04:31 2006
INF P0000-00-00T00:00:05 ulib: Board serial number: 430601102093
INF P0000-00-00T00:00:05 ulib: Board product name: 2701HG-B Gateway
INF P0000-00-00T00:00:05 ulib: Device:eth1 is not available
INF P0000-00-00T00:00:05 ulib: Device:hpna0 is not available
INF P0000-00-00T00:00:05 ulib: Device:usbd0 is not available
INF P0000-00-00T00:00:05 ulib: Device:moca0 is not available
INF P0000-00-00T00:00:05 ulib: Device:moca1 is not available
INF P0000-00-00T00:00:05 ulib: Device:eth2 is not available
INF P0000-00-00T00:00:05 ulib: ulib initialized
INF P0000-00-00T00:00:05 initd: libulib started
INF P0000-00-00T00:00:05 initd: starting runlevel: 3 => 7
INF P0000-00-00T00:00:05 initd: libmif start
INF P0000-00-00T00:00:05 initd: starting runlevel: 4 => 7
INF P0000-00-00T00:00:05 initd: mifd start pid:13
INF P0000-00-00T00:00:05 initd: pkg start pid:14
INF P0000-00-00T00:00:06 pkg: extracted system/system
INF P0000-00-00T00:00:14 pkg: extracted ui/base_ui
INF P0000-00-00T00:00:17 pkg: extracted lang/common_en
INF P0000-00-00T00:00:17 pkg: extracted providerlang/sbc_en
INF P0000-00-00T00:00:19 pkg: extracted providerui/sbc
INF P0000-00-00T00:00:19 pkg: extracted uiupdate/generic.hotfix
INF P0000-00-00T00:00:19 pkg: extracted logo/sbc_logo
INF P0000-00-00T00:00:19 pkg: extracted providerconf/sbc_providerconf
INF P0000-00-00T00:00:19 pkg: extracted config/sbc_config
INF P0000-00-00T00:00:19 pkg: note: config/sbc_config has no uninstall script
INF P0000-00-00T00:00:19 initd: pkgc start
INF P0000-00-00T00:00:19 initd: login start pid:17
INF P0000-00-00T00:00:19 pki: pki initialized
INF P0000-00-00T00:00:19 initd: pki start
INF P0000-00-00T00:00:19 initd: syslogd start pid:19
INF P0000-00-00T00:00:19 initd: starting runlevel: 5 => 7
INF P0000-00-00T00:00:19 initd: lmd start pid:20
INF P0000-00-00T00:00:19 initd: starting runlevel: 6 => 7
INF P0000-00-00T00:00:19 initd: nodesd start pid:21
INF P0000-00-00T00:00:19 initd: dhcpd start pid:22
INF P0000-00-00T00:00:19 initd: named start pid:23
INF P0000-00-00T00:00:19 nodesd: process[21] started
INF P0000-00-00T00:00:19 named: domainname: gateway.2wire.net
INF P0000-00-00T00:00:19 named: hostname: homeportal.gateway.2wire.net
INF P0000-00-00T00:00:19 initd: starting runlevel: 7 => 7
INF P0000-00-00T00:00:19 initd: pkgc start
INF P0000-00-00T00:00:19 initd: rfsd start pid:25
INF P0000-00-00T00:00:19 initd: httpd start pid:26
INF P0000-00-00T00:00:19 initd: hostapd start pid:27
INF P0000-00-00T00:00:19 initd: System boot to runlevel 7 complete
INF P0000-00-00T00:00:19 httpd: process[26] started
INF P0000-00-00T00:00:20 httpd: init module (hurl)
INF P0000-00-00T00:00:20 httpd: init module (xslt)
INF P0000-00-00T00:00:20 httpd: init module (rewrite)
INF P0000-00-00T00:00:20 httpd: init module (file)
INF P0000-00-00T00:00:20 httpd: init module (soap)
WRN P0000-00-00T00:00:20 lmd: device0: device config sync not-completed
INF P0000-00-00T00:00:20 ulib: Wireless ESSID set to 2WIRE092
INF P0000-00-00T00:00:20 ulib: Wireless authentication set to Open
INF P0000-00-00T00:00:20 ulib: Wireless encryption set to NONE
INF P0000-00-00T00:00:20 ulib: Wireless channel set to 6
INF P0000-00-00T00:00:20 ulib: Wireless power set to 400
INF P0000-00-00T00:00:20 httpd: vhost home0:0 listening on 0.0.0.0 port: 80
INF P0000-00-00T00:00:21 lmd: ipnet1: UP on bridge0 with 192.168.1.254/24
INF P0000-00-00T00:00:21 atm: port(58,0) attached to mad0
WRN P0000-00-00T00:00:21 lmd: device0: device config sync not-completed
WRN P0000-00-00T00:00:21 lmd: Previous log entry repeated 1 times
INF P0000-00-00T00:00:21 lmd: ipnet1: dns change on bridge0 DNS1: 192.168.1.254 DNS2: 0.0.0.0
WRN P0000-00-00T00:00:21 lmd: device0: device config sync not-completed
INF P0000-00-00T00:00:25 httpd: vhost home0:2 listening on 0.0.0.0 port: 443
INF P0000-00-00T00:00:25 httpd: vhost home0:1 listening on 127.0.0.1 port: 80
INF P0000-00-00T00:00:25 httpd: vhost home0:0 down on 0.0.0.0 port: 80
INF P0000-00-00T00:00:25 httpd: vhost home0:2 down on 0.0.0.0 port: 443
INF P0000-00-00T00:00:25 httpd: vhost home0:0 listening on 192.168.1.254 port: 80
INF P0000-00-00T00:00:29 httpd: vhost home0:2 listening on 192.168.1.254 port: 443
INF P0000-00-00T00:00:29 named: listen on address[0]: 192.168.1.254
INF P0000-00-00T00:00:41 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:3640/720
INF P0000-00-00T00:00:41 lmd: dsl0: Margin:16.0/16.0 Atten:58.4/31.5 Power:12.7/11.4
INF P0000-00-00T00:00:41 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF P0000-00-00T00:01:36 lmd: apvc0: found BRDG_LLC PPPoE on 0/35 round 13
INF P0000-00-00T00:01:36 lmd: apvc0: using preferred pvc 0/35
INF P0000-00-00T00:01:36 lmd: pvc0: creating ethatm0 PVC 0/35 dev(44,0)
INF P0000-00-00T00:01:37 lmd: pppoe0: up with service: , ac: bras3.renonv on bridge1
NTC P0000-00-00T00:01:40 ppp: ppp0: local IP address 76.252.164.200
NTC P0000-00-00T00:01:40 ppp: ppp0: remote IP address 151.164.185.196
NTC P0000-00-00T00:01:40 ppp: ppp0: primary DNS address 68.94.156.1
NTC P0000-00-00T00:01:40 ppp: ppp0: secondary DNS address 68.94.157.1
INF P0000-00-00T00:01:40 ppp: ppp0: up with ipv4 service on pppoe0
INF P0000-00-00T00:01:40 lmd: ipnet0: UP on ppp0 with 76.252.164.200/32 GW:151.164.185.196
INF P0000-00-00T00:01:40 lmd: ipnet0: UP on ppp0 DNS1: 0.0.0.0 DNS2: 0.0.0.0
INF P0000-00-00T00:01:40 initd: starting runlevel: 8 => 8
INF P0000-00-00T00:01:40 initd: sntpcd start pid:28
ERR P0000-00-00T00:01:40 sntpc: Failed to resolve ntpserver 'ntp1.2wire.com': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp2.2wire.com': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp3.2wire.com': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp4.2wire.com': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp.ucsd.edu': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp1.2wire.com': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp2.2wire.com': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp3.2wire.com': Host name lookup failure
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp4.2wire.com': Host name lookup failure
INF P0000-00-00T00:01:41 ulib: IP Pool Network ippool0 changed to 76.252.164.200/255.255.255.255 pool mask:255.255.255.255
ERR P0000-00-00T00:01:41 sntpc: Failed to resolve ntpserver 'ntp.ucsd.edu': Host name lookup failure
INF P0000-00-00T00:01:42 lmd: ipnet0: dns change on ppp0 DNS1: 68.94.156.1 DNS2: 68.94.157.1
INF P0000-00-00T00:01:43 ulib: Set system clock to: 2009-08-13T10:34:00-07:00
INF P0000-00-00T00:01:43 initd: starting runlevel: 9 => 9
INF 2009-08-13T10:34:00-07:00 initd: cwmd start pid:29
INF 2009-08-13T10:34:00-07:00 cwmd: cwmd boot: mgmt_url=https://gw-5-29-47.cwmp.cms.2wire.com
INF 2009-08-13T10:34:01-07:00 pki: inited ca label 'root'
INF 2009-08-13T10:34:02-07:00 httpd: vhost mdc0:0 listening on 76.252.164.200 port: 50001
INF 2009-08-13T10:34:17-07:00 system: memfs: compression completed
INF 2009-08-13T17:35:41-07:00 ulib: Node 10 Added mac:00:22:41:66:99:7c
INF 2009-08-13T17:35:42-07:00 ulib: Wireless ESSID set to 2WIRE092
INF 2009-08-13T17:35:42-07:00 ulib: Wireless authentication set to Open
INF 2009-08-13T17:35:42-07:00 ulib: Wireless encryption set to NONE
INF 2009-08-13T17:35:42-07:00 ulib: Wireless channel set to 6
INF 2009-08-13T17:35:42-07:00 ulib: Wireless power set to 400
INF 2009-08-13T17:45:07-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-13T17:45:33-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:4112/720
INF 2009-08-13T17:45:33-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.4/31.5 Power:9.9/11.4
INF 2009-08-13T17:45:33-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-13T17:52:59-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-13T17:53:22-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:4132/720
INF 2009-08-13T17:53:22-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.4/31.5 Power:9.7/11.4
INF 2009-08-13T17:53:22-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-14T00:41:06-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-14T00:41:33-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:3600/716
INF 2009-08-14T00:41:33-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.4/31.5 Power:11.3/11.5
INF 2009-08-14T00:41:33-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-14T01:23:32-07:00 ulib: Wireless ESSID set to 2WIRE092
INF 2009-08-14T01:23:32-07:00 ulib: Wireless authentication set to Open
INF 2009-08-14T01:23:32-07:00 ulib: Wireless encryption set to NONE
INF 2009-08-14T01:23:32-07:00 ulib: Wireless channel set to 6
INF 2009-08-14T01:23:32-07:00 ulib: Wireless power set to 400
INF 2009-08-14T02:33:30-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-14T02:33:51-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:2220/720
INF 2009-08-14T02:33:51-07:00 lmd: dsl0: Margin:11.0/16.0 Atten:58.3/31.5 Power:17.3/11.4
INF 2009-08-14T02:33:51-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-14T13:27:52-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-14T13:28:19-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:4224/720
INF 2009-08-14T13:28:19-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.4/31.5 Power:9.6/11.5
INF 2009-08-14T13:28:19-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-14T16:55:40-07:00 ulib: Wireless ESSID set to 2WIRE092
INF 2009-08-14T16:55:40-07:00 ulib: Wireless authentication set to Open
INF 2009-08-14T16:55:40-07:00 ulib: Wireless encryption set to NONE
INF 2009-08-14T16:55:40-07:00 ulib: Wireless channel set to 6
INF 2009-08-14T16:55:40-07:00 ulib: Wireless power set to 400
INF 2009-08-14T20:14:04-07:00 sntpc: set system clock frequency to 280000496 hz
INF 2009-08-15T02:53:05-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-15T02:53:30-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:3408/716
INF 2009-08-15T02:53:30-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.3/31.5 Power:12.0/11.6
INF 2009-08-15T02:53:30-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-15T12:47:02-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-15T12:47:23-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:3532/724
INF 2009-08-15T12:47:23-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.3/31.5 Power:12.7/11.3
INF 2009-08-15T12:47:23-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-15T14:52:55-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-15T14:53:17-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:1840/720
INF 2009-08-15T14:53:17-07:00 lmd: dsl0: Margin:8.0/16.0 Atten:58.4/31.5 Power:16.5/11.3
INF 2009-08-15T14:53:17-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-15T15:02:42-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-15T15:03:22-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:3512/724
INF 2009-08-15T15:03:22-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.4/31.5 Power:12.9/11.4
INF 2009-08-15T15:03:22-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-15T15:12:31-07:00 lmd: dsl0: down (signal lost)
INF 2009-08-15T15:12:53-07:00 lmd: dsl0: up G.DMT Annex A fast Rate:1536/384 Max:3500/720
INF 2009-08-15T15:12:53-07:00 lmd: dsl0: Margin:16.0/16.0 Atten:58.4/31.5 Power:12.5/11.4
INF 2009-08-15T15:12:53-07:00 lmd: dsl0: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009-08-16T00:11:42-07:00 ulib: Wireless ESSID set to 2WIRE092
INF 2009-08-16T00:11:42-07:00 ulib: Wireless authentication set to Open
INF 2009-08-16T00:11:42-07:00 ulib: Wireless encryption set to NONE
INF 2009-08-16T00:11:42-07:00 ulib: Wireless channel set to 6
INF 2009-08-16T00:11:42-07:00 ulib: Wireless power set to 400
INF 2009-08-16T09:24:31-07:00 sntpc: set system clock frequency to 280000418 hz
INF 2009-08-16T13:54:26-07:00 ulib: Wireless ESSID set to 2WIRE092
INF 2009-08-16T13:54:26-07:00 ulib: Wireless authentication set to Open
INF 2009-08-16T13:54:26-07:00 ulib: Wireless encryption set to NONE
INF 2009-08-16T13:54:26-07:00 ulib: Wireless channel set to 6
INF 2009-08-16T13:54:26-07:00 ulib: Wireless power set to 400
INF 2009-08-16T21:08:25-07:00 ulib: Wireless ESSID set to 2WIRE092
INF 2009-08-16T21:08:25-07:00 ulib: Wireless authentication set to Open
INF 2009-08-16T21:08:25-07:00 ulib: Wireless encryption set to NONE
INF 2009-08-16T21:08:25-07:00 ulib: Wireless channel set to 6
INF 2009-08-16T21:08:25-07:00 ulib: Wireless power set to 400
INF 2009-08-17T00:52:48-07:00 ulib: Wireless ESSID set to 2WIRE092
INF 2009-08-17T00:52:48-07:00 ulib: Wireless authentication set to Open
INF 2009-08-17T00:52:48-07:00 ulib: Wireless encryption set to NONE
INF 2009-08-17T00:52:48-07:00 ulib: Wireless channel set to 6
INF 2009-08-17T00:52:48-07:00 ulib: Wireless power set to 400