chibisunsun
join:2009-04-03
Calgary, AB
 ·TELUS
| [AB] Telus Turbo not getting constant speed (between 6-11 mbps)
I upgraded from Enhanced to Turbo when I moved into my new house. A tech was dispatched and he checked all the wiring inside the house. He said the power line was close by about a block away from my house. The max speed I was getting was around 11 mbps. However the past couple of days I've been getting anywhere between 6-11 mbps.
The tech also mentioned that Turbo is pretty new to my area, so maybe this is the reason why it's unstable right now? Does anyone know why this is happening. Thanks
Btw I am using a 2wire modem |
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Glowduke
join:2009-03-14
Calgary, AB
| Re: [AB] Telus Turbo not getting constant speed (between 6-11 mb
call tech support and have them dispatch a new tech, the last one didn't install it properly. I would gander you are missing the PotsFilter (Black).
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The views expressed herein are that of my own and not necessarily that of my employer or any associated entities. |
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river_ratbc
join:2007-09-21
2 edits | If it's a house and has a protector on the side the POTS splitter will look like this.
If the POTS splitter is inside the dwelling it will look like this
There are two older types of POTS splitters we've used over the years in BC...but I can't find any pics to post. |
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playboy2000
join:2005-05-30
Calgary, AB
·TELUS
| reply to chibisunsun
I'll take a look on monday to see what your syncing at. The pots splitter is also highly recommend if you don't already have one.
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The views expressed herein are that of my own and not necessarily that of my employer or any associated entities. |
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CR123
join:2006-11-04
Vancouver, BC
| said by playboy2000  :I'll take a look on monday Aw, no Civic Holiday in Alberta? Bummer. 
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- The content of this post is my opinion, and does not reflect the opinions of my employer. - |
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chibisunsun
join:2009-04-03
Calgary, AB | reply to chibisunsun
Thank you everyone for your help. I will call try calling on Mon. again. |
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chibisunsun
join:2009-04-03
Calgary, AB | reply to chibisunsun
Should I switch the 2wire for the Siemens modem b/c when I bring the laptop to my room it won't let me connect wireless |
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Ali
join:2009-07-17
| playboy, can u help me out too, i seem to be having the same problem, there are no pots in my house as far as i can tell, and we got turbo just last week and it was done automatically and no one from telus came over to set anything up as we had their high speed before moving up to turbo. |
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chibisunsun
join:2009-04-03
Calgary, AB | reply to playboy2000
Do I need to pm you my number? |
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Ali
join:2009-07-17 | same question as above. |
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playboy2000
join:2005-05-30
Calgary, AB
·TELUS
| reply to chibisunsun
said by chibisunsun :Do I need to pm you my number? I have yours already. I'll need yours Ali.
They actually did yank the holiday in alberta, but I still get it off, so yeah, it'll be tuesday when I look.
I know a couple of you guys on here are CSRs, what criteria do you use for selecting the low delay vs max delay profiles? The last person I helped was on the max delay and it was causing speed instablility that cleared up when I moved him to low delay, the oppisite of what you'd expect?
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The views expressed herein are that of my own and not necessarily that of my employer or any associated entities. |
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chibisunsun
join:2009-04-03
Calgary, AB | I switched my old 2wire modem with a Siemens modem. I'm now getting around 13 mbps Wired and about 6 mbps Wireless. Thanks for everyone's help. |
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Ali
join:2009-07-17
1 edit | well thats funny because im on 2wire myself and my seimens is packed away, but i dont want to set it up because i have to go through all the procedure again to set up my wireless connection and what not.
just want playboy to make sure first.  |
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Ali
join:2009-07-17 | hey, playboy any news? |
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Ali
join:2009-07-17 | reply to playboy2000
playboy whats wrong man?
its been passed tuesday, ive given you my number, but you still haven't gotten back to me. |
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Lemonion
join:2009-04-26
| Patience Ali.
Playboy is breaking rules and risking his job to help you out.
Perhaps he wasn't in wednesday.
Perhaps he hasn't had a chance to log in here lately (he has a home life outside of work - maybe he's having quality time with family).
He'll get the info to you soon, I am sure.
Remember, he's doing this, without being paid, because he wants to help people. |
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Ali
join:2009-07-17 | oh ic i didnt realize that, thanks a lot for the reply.
props to playboy. |
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playboy2000
join:2005-05-30
Calgary, AB
·TELUS
| I sent you a PM on Tuesday. Everything looks ok, your sync is over 17mbps and your on the low delay profile. Try swapping out the modem (Its no secret that the 2wire is a POS)
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The views expressed herein are that of my own and not necessarily that of my employer or any associated entities. |
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Ali
join:2009-07-17
1 edit | oh bro thanks ATONS!!! appreciate it, so ur saying i should step onto my seimens? the problem is id have to set up my wireless connection again and stuff...
so if i go to seimens my connection will remain stable? because earlier didnt u mention that "black jack" or something they install. |
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