colleen6
join:2009-08-05
Spruce Grove, AB
| Connected through Sierra Wireless 598 BUT Unable to view web
I am able to connect to the internet using my sierra 598 wireless but I am not able to open any web pages. I am able to update my programs eg. virus program, windows etc but I cant open any web pages using firefox or internet explorer. Telus refuses to provide any assistance as they say its not a sierra issue its a pc issue. The sierra usb works fine on our laptop but this issue applies to my gateway desktop only. Please any pc assistance would be so appreciated am very frustrated as to what setting is blocking me. |
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siberx4
Bandwidth hog
join:2004-10-19
West Vancouver, BC
| My first guess would probably be incorrect proxy settings for your browser - if you have a proxy server enabled, try disabling it.
A virus/spyware scan would probably also be a good idea - they can often end up screwing with internet access in strange ways like this. |
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colleen6
join:2009-08-05
Spruce Grove, AB | How do I check my proxy settings? I have kaspersky virus protection but I disabled while trying to set up sierra. |
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couttsj
@telus.net
| reply to colleen6
Not being able to connect to the Internet could be a number of different things, and requires a little basic troubleshooting. The first thing to do is check the status of the ethernet interface from the command prompt in administrative mode:
C:\Users\user1>ipconfig /all
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connection
Physical Address. . . . . . . . . : 00-1D-09-7E-44-A2
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
If you do not have an IP address, then TCP/IP is not functional. Once you have determined that it has an IP/Mask/Gateway, then try pinging your gateway:
C:\Users\user1>ping 192.168.1.1
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=2ms TTL=254
Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms
If that is successful, then ping a known reliable server on your ISP's network. I use the Telus outbound mail server.
C:\Users\user1>ping smtp.telus.net
Pinging smtp.svc.telus.net [199.185.220.249] with 32 bytes of data:
Reply from 199.185.220.249: bytes=32 time=35ms TTL=249
Reply from 199.185.220.249: bytes=32 time=34ms TTL=249
Reply from 199.185.220.249: bytes=32 time=35ms TTL=249
Reply from 199.185.220.249: bytes=32 time=35ms TTL=249
Ping statistics for 199.185.220.249:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 35ms, Average = 34ms
This checks 2 things. First, it verifies that you are able to get DNS translation (translates name to IP address). Secondly it verifies that you can connect to a close host. Be aware that not all servers respond to a ping.
If all that works and you are still unable to browse the Internet, then it is probably an Internet Browser issue. |
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