setaylor
join:2001-12-27
Sonoma, CA
 ·Pacific Bell - SBC
| Well, I'm legit at least in my own mind
No, I don't work for Comcast, and yes, my complaints are legit.
Where ATT drops the ball completely is in their customer service phone-routing-from-hell to every third world cheap labor country they can exploit. Given that they are a phone company, you would expect this merry-go-round to at least work...but they drop transfers left and right.
Uverse is nice if you can get it, but the customer service aspect still looms.
Comcast will roll a truck same day if you're a business customer, at least around here. ATT? Good luck, and only after finally getting to the right person.
I'm only calling it like I sees it as an IT consultant. I have no real complaint against their technology or the reliability once properly installed. It's the support that's the problem, and that's a management issue. |
