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Let's keep all DOCSIS 3.0 Discussion in this thread, please »
« Discuss 16/2 or 12/2 speed tiers here, please  

ccastvictim

@comcast.net


1 edit

I got a warning from Comcast

I got the threatening phone call from Comcast, but haven't called back yet.

Does what I say matter to them, so that I'm not flagged as being 'on notice'? I see inconsistent reports on how long you need to reduce your usage for until you're not at risk.

Because that's the basic situation now. I can receive a surprise blacklisting from the Internet for one year. Since that Internet connection pays the bills, it's pretty scary.

joetaxpayer
I'M Here Till Thursday

join:2001-09-07
Sudbury, MA
·Comcast
·Comcast Formerly ..


1 edit

Re: I got a warning from Comcast

said by ccastvictim :

Does what I say matter to them, so that I'm not flagged as being 'on notice'? I see inconsistent reports on how long you need to reduce your usage for until you're not at risk
I'd try this - tell them your wife bought a wireless router for her laptop. You didn't give it much thought, but now realize she never set a firewall, neighbors must have gotten on. You now have it locked down.

nate1234

join:2008-08-21
Moorestown, NJ

2 edits

Re: I got a warning from Comcast

Or you could say you bought a wireless router and forgot to set the password, and you will set it now and wont go over the limit again

Sorry joetaxpayer, your terminology didnt make much sense

joetaxpayer
I'M Here Till Thursday

join:2001-09-07
Sudbury, MA
·Comcast
·Comcast Formerly ..

Re: I got a warning from Comcast

said by nate1234 See Profile :

Or you could say you bought a wireless router and forgot to set the password, and you will set it now and wont go over the limit again
Crazy idea. You think it'll work?

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
Of course, neither of those alibis matter really. Comcast's TOS says that it's the user's responsibility to have things locked down.

You could try getting a business line perhaps.

Would a meter from Comcast have helped any?

joetaxpayer
I'M Here Till Thursday

join:2001-09-07
Sudbury, MA
·Comcast
·Comcast Formerly ..

Re: I got a warning from Comcast

said by IPPlanMan See Profile :

Would a meter from Comcast have helped any?
"Rolling 30 day" is news to me, and it would depend how the meter shows data. So I'm out for first two billing weeks, and use 240GB in second half of cycle, then I go back to normal use, but I can't go over 10GB for first half of next cycle? Crazy stuff. Meter on track to be a full year late.

nate1234

join:2008-08-21
Moorestown, NJ

Re: I got a warning from Comcast

Wait... it is a rolling 30 day period? Uh oh, i have gone 300gb once in a 30 day window...
WernerSchutz

join:2009-08-04
Sugar Land, TX
Somehow I recall discussions regarding that asking for a business class line from a abuse rep is not going to work.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC

Re: I got a warning from Comcast

Indeed. It'll be interesting to see how things play out.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC

1 edit
Yup. You've been listed already. Stay below 250GB total upload/download for at least the next 6 months.

How much did you use?
WernerSchutz

join:2009-08-04
Sugar Land, TX

It would be interesting to see how much you have been using. Be polite when talking to the guy even if he is rude, they would like any excuse to kick you off and picking a fight is not going to help any.
Maybe, maybe mention that a meter would help you in the future to monitor your usage. I am not sure that would not open a can of worms with the rep, maybe others here can give better advice.

Werner
Forums » US Cable Support » Comcast » Comcast HSILet's keep all DOCSIS 3.0 Discussion in this thread, please »
« Discuss 16/2 or 12/2 speed tiers here, please  


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