reply to BAINCH At first I was disappointed to see that VIP up speed isn't increasing. But then I realized I'd just be even more disappointed if it was increasing to 2 because I most likely wouldn't ever get it. I downgraded to VIP from Max last spring to save some money. When I was on Max I never got close to 2 up. Just barely over 1. Never had a problem with the down speed however. Always had right at 20, even during peak times (the benefit of living in the boonies). I sure miss the 20 down sometimes. Can't wait for the increase from 10 to 15.