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utsports

join:2009-07-13
Knoxville TN

Major Outage in Knoxville, TN

My HSI/CDV went out at 4:00 pm EST, I called Comcast and they said there was a major outage in Knoxville TN area, TV, HSI, CDV are all out. As of right now its still down......


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
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said by utsports:

My HSI/CDV went out at 4:00 pm EST, I called Comcast and they said there was a major outage in Knoxville TN area, TV, HSI, CDV are all out. As of right now its still down......
Just out of curiousity, if everything is down, how are you posting?

And if everything's out I guess all you can do is wait. Someone might've taken out a box or something. It also might be Docsis 3 upgrades, but to take all 3 services out at this time of day usually means that something major happened. Hardware needs replacing or something.

So, sit back and relax and when things get back online let us know.


utsports

join:2009-07-13
Knoxville TN
reply to utsports
I was using my backup Verizon EVDO Mobile Broadband card.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
·Vonage
·Comcast
·Comcast Digital ..
said by utsports:

I was using my backup Verizon EVDO Mobile Broadband card.
And now? Is everything still down?


utsports

join:2009-07-13
Knoxville TN
said by Chris 313:

said by utsports:

I was using my backup Verizon EVDO Mobile Broadband card.
And now? Is everything still down?
It actually came back up for a couple minutes...but now its down again


utsports

join:2009-07-13
Knoxville TN
reply to utsports
Did the same thing again..... comes up for a minute then goes down


utsports

join:2009-07-13
Knoxville TN
reply to utsports
My service is back up HSI/CDV (IDK about the TV since I have DirecTV not Cable TV) Speeds look normal: »www.speedtest.net/result/534958272.png Hopefully it stays up this time and doesn't go back down. I also went ahead and checked signal levels:

Downstream
Freq/Power: 591.000 MHz 15 dBmV
Signal to Noise Ratio: 36 dB
Modulation: QAM256
Upstream
Freq/Power: 36.800 MHz 38 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16


Dspairl
Premium
join:2004-06-09
Norwich, CT
said by utsports:

My service is back up HSI/CDV (IDK about the TV since I have DirecTV not Cable TV) Speeds look normal: »www.speedtest.net/result/534958272.png Hopefully it stays up this time and doesn't go back down. I also went ahead and checked signal levels:

Downstream
Freq/Power: 591.000 MHz 15 dBmV
Signal to Noise Ratio: 36 dB
Modulation: QAM256
Upstream
Freq/Power: 36.800 MHz 38 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
a downstream of pwr lvl of 15 isn't good....i'd be calling to have a tech come out and check that out.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
·Vonage
·Comcast
·Comcast Digital ..
said by Dspairl:

said by utsports:

My service is back up HSI/CDV (IDK about the TV since I have DirecTV not Cable TV) Speeds look normal: »www.speedtest.net/result/534958272.png Hopefully it stays up this time and doesn't go back down. I also went ahead and checked signal levels:

Downstream
Freq/Power: 591.000 MHz 15 dBmV
Signal to Noise Ratio: 36 dB
Modulation: QAM256
Upstream
Freq/Power: 36.800 MHz 38 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
a downstream of pwr lvl of 15 isn't good....i'd be calling to have a tech come out and check that out.
Sure, but wouldn't that be just cause of what's going on? What was his signals like before?


utsports

join:2009-07-13
Knoxville TN
reply to Dspairl
said by Dspairl:

said by utsports:

a downstream of pwr lvl of 15 isn't good....i'd be calling to have a tech come out and check that out.
Well I don't know why it would be that high considering I don't have any splitters on the line, the cable line comes in from the street goes through the grounding block (which was replaced when I first got service a couple weeks ago) and then it goes directly into the Arris TM502G.


utsports

join:2009-07-13
Knoxville TN
reply to Chris 313
said by Chris 313:

said by Dspairl:

said by utsports:

a downstream of pwr lvl of 15 isn't good....i'd be calling to have a tech come out and check that out.
Sure, but wouldn't that be just cause of what's going on? What was his signals like before?
The downstream power level has been fluctuating between 14-17 dBmV since I signed up for service


NathanO

join:2008-08-21
Moorestown, NJ
reply to utsports
Splitters reduce the signal, I would definitely have a tech out