So how do you know this tech wasn't a Union tech and not a non-union.
ATT has a good amount of union employees that don't do their job. They love to just say "oh we can't fix the problem" Blah blah blah. I had one in Fremont OH who refused to fix a card out in the crossconnect box down the street. Every time it would rain or snow i'd lose phone. He kept getting the ticket and said "oh there is nothing WE can do, if we fix it we'll just be back out later to replace it again". I asked if it that wasn't what he got PAID to do. He did NOT respond and went to fix the line. (several of my neighbors had the same problem as well DUE to Ameritech putting installing the Cross Connect box in a hole and the vent slots UPSIDE DOWN!)
I reported him to ATT never did see him after that time at my house or around town.
I bet you were glad you had a qualified union guy to tell you that he did not want to do his job correctly. It seems that union or non-union there are plenty of people out there doing a lousy job and fortunately others there to clean up their mess behind them.
I had one in Fremont OH who refused to fix a card out in the crossconnect box down the street.
Probably because there are no cards in a crossbox.
Wayne
Yea last time I checked there are not many in a x-connect box either. Although if I happen to see the one open down at the end of the street I will be sure to request my card changed!