said by MyDogHsFleas:You really don't know. I suspect the average case goes like this:
Business: Here's our billing and payment records. Here's what the customer agreed to (signed and dated). They owe us $XXX according to our records.
Consumer: They are wrong. (No data to back it up.)
How hard is that to decide?
And I suspect this is the conversation between a corporation and the arbitration service they hire.
Corporation: "We are going to hire you as our arbitration service with a guaranteed amount of business."
Arbitration service: "Great!"
Corporation: "Just one thing, for us to keep you as a service, you need to decide at least 95% of the cases in our favor."
Arbitration service: "No problem."
Arbitration is nothing more than paid judges and when one side pays for it, their neutrality has to be questionable.