said by MyDogHsFleas:
You really don't know. I suspect the average case goes like this:
Business: Here's our billing and payment records. Here's what the customer agreed to (signed and dated). They owe us $XXX according to our records.
Consumer: They are wrong. (No data to back it up.)
How hard is that to decide?
You don't know either, but you must be pretty naive or just a shill to believe that a 95% judgement award to the company paying the arbitrator is fair.
That's part of the problem with the system too. There was no way to verify the fairness of the process by the regular Joe since the system is designed to prevent exactly this.
But again, the fact that the Minneapolis NAF unit decided to give up such lucrative business as soon as the Minnesota AG started requesting documentation for their investigation speak volumes about the so called 'fairness' of their process. As one columnist put it, is the equivalent of McDonalds agreeing to stop selling burgers.
It took 3 days from the moment the AG filed suit against the Minneapolis NAF unit to reach a settlement.--
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe." - Albert Einstein
Jose A. Hernandez * System Admin * MPLS, Minnesota, USA *