said by tschmidt:Why do they expect someone external to the company to have more expertise then the folks actually running things on a day to day basis?
Is the CEO saying they currently don't know what is broken?
/tom
Good questions there, Tom. I do a lot of utilization and QOS/QA review contracts...
1) Bringing in someone from the outside ideally does at least two things. It adds credibility to the notion that the "C's" have great concerns about the company's problems that won't just go away, and it buys time for them to get their act together. The consultant or consulting group is under a NDA, so they pose no threat of unwanted disclosure to the contrary if something smells.
With luck, it adds a third dimension and reassures an interested party that your operations are sound and just need a little fine-tuning.
2) In the case of FP, there are any number of things broken... I have no idea if any one person really could know what is broken, as most of the original Verizon db is simply gone. The deal that FP made with the NH PUC would lead one to question if the CEO has any idea what and how badly things are broken.
I do know that I wouldn't want to be the one responsible for trying to assess what is wrong with the operation- there isn't enough available errors and omissions insurance to begin to cover that job...
~Arel