zed260Premium
join:2007-09-30
Cleveland, TN
kudos:1
2 edits | reply to bhimebaugh
Re: Inevitable? at&t is going crazy here |
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| Can you provide the e-mail address of the AT&T CEO you talked to so we can e-mail him our thoughts?
Or at minimum tell him to go to dslreports.com and read the posts so he can see how angry it is making people. |
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zed260Premium
join:2007-09-30
Cleveland, TN
kudos:1
2 edits | »dont like the popup ads email the ceo |
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| Thank you for the e-mail and contact information for the CEO. I did just e-mail him - guess we'll see if he even reads it and/or replies. |
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 major marcoRes Firma Mitescere NescitPremium
join:2003-02-13
Stepford, CA | reply to bhimebaugh
said by bhimebaugh:Can you provide the e-mail address of the AT&T CEO you talked to so we can e-mail him our thoughts? Like that asshole (1) reads his own email and (2) gives a damn what consumers want. Hint: AT&T does not care abut anything but making money and lots of it.
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The Toll
Tracking Lord Stanley
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zed260Premium
join:2007-09-30
Cleveland, TN
kudos:1 | trsut me he reads his email i gurentee it |
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elray
join:2000-12-16
Santa Monica, CA Reviews:
 ·SONIC.NET
 ·RoadRunner Cable
| reply to major marco
said by major marco:said by bhimebaugh:Can you provide the e-mail address of the AT&T CEO you talked to so we can e-mail him our thoughts? Like that asshole (1) reads his own email and (2) gives a damn what consumers want. Hint: AT&T does not care abut anything but making money and lots of it. Call me old-fashioned, but when I get irked, I write paper letters, to CEOs. They are read, they do receive a written response, with a direct contact within the executive hierarchy.
I can't say that my correspondence with AT&T over the years has yielded the same level of satisfaction that I receved from Verizon, Sprint, and dozens of other national firms, but they DO read them.
Rest assured, the same "greed" so often used here as a perjorative, drives corporations to offer better products, and indeed, to listen to those who complain. |
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bicker
join:2007-05-10
Burlington, MA | The profit motive drives companies to listen to customers' behaviors, not their empty threats. Talk is cheap. |
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major marcoRes Firma Mitescere NescitPremium
join:2003-02-13
Stepford, CA | reply to elray
Re: Inevitable? said by elray: when I get irked, I write paper letters, to CEOs. They are read, they do receive a written response, with a direct contact within the executive hierarchy. I have no doubt that your letters are replied to albeit with the very same cookie cutter form letter that is dispersed by Congre$$ional aides on behalf of elected representatives. Every single one of those form letters are identical to this one:
Dear Mr./Mrs. Joe Blow:
Thank you for writing (insert entity name here). As your (insert title here) we welcome your opinion(s). Have a nice day.
Sincerely,
(insert name/title here)
These kind of "responses" are worthless lip service that accomplishes nothing beyond generating bills paid by the taxpayer for the stationery, ink, printer, computer and postage used to write the letter.
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The Toll
Tracking Lord Stanley
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elray
join:2000-12-16
Santa Monica, CA Reviews:
·SONIC.NET
·RoadRunner Cable
| said by major marco:said by elray: when I get irked, I write paper letters, to CEOs. They are read, they do receive a written response, with a direct contact within the executive hierarchy. I have no doubt that your letters are replied to albeit with the very same cookie cutter form letter that is dispersed by Congre$$ional aides on behalf of elected representatives. These kind of "responses" are worthless lip service that accomplishes nothing beyond generating bills paid by the taxpayer for the stationery, ink, printer, computer and postage used to write the letter. Not at all. Government has no incentive to listen; corporate America does.
The replies I get specifically answer my complaint(s), and invite dialog with real people and I get followup calls that can last a half hour as we discuss the broader issues. If its a repair issue still unresolved (alas, a week later), various regional management elements are made accessible and they DO answer.
I'm afraid that with AT&T, they still have a long long way to go before I'd recommend them for anything, and I routinely migrate customers off of their services - but I always let them know why, and they are interested, they do want to retain customers. |
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| reply to zed260
Yah he does. Just not that address. He has better things to do than read what you or I have to say about the services he's offering. He wants only the $$$ and thats it. |
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 TechnogeezAgape in amazement.Premium
join:2007-01-20 | reply to zed260
I might be able to trust you if you spelled trust and guarantee correctly...
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Read your contract and TOS before signing anything. |
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bicker
join:2007-05-10
Burlington, MA | reply to major marco
While I agree with the implication of what you've written, the nefarious assertion is just silly. You are confusing "caring" about what customers want (which AT&T, like most every company, does indeed) with "bowing to the whims" of customers. Big difference. Sometimes it seems like some consumers think the way thing are or should be is with them unilaterally dictating to service providers, as if they were despotic monarchs and the service providers were serfs. The provision of service in the mass-marketplace is a business transaction: Service providers offer something for a specific price, and consumers get to decide for themselves, each one of them, whether to accept or decline what is offered.
AT&T almost surely cares what consumers want, because that indicates to them what they can apply to their offerings so as to increase the revenues they bring in, which in turn better serves their primary obligation, to their owners. |
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