how-to block ads
|
|
Share Topic
 |
 |
|
|
elray
join:2000-12-16
Santa Monica, CA Reviews:
 ·SONIC.NET
 ·RoadRunner Cable
| reply to major marco
Re: Inevitable? said by major marco:said by bhimebaugh:Can you provide the e-mail address of the AT&T CEO you talked to so we can e-mail him our thoughts? Like that asshole (1) reads his own email and (2) gives a damn what consumers want. Hint: AT&T does not care abut anything but making money and lots of it. Call me old-fashioned, but when I get irked, I write paper letters, to CEOs. They are read, they do receive a written response, with a direct contact within the executive hierarchy.
I can't say that my correspondence with AT&T over the years has yielded the same level of satisfaction that I receved from Verizon, Sprint, and dozens of other national firms, but they DO read them.
Rest assured, the same "greed" so often used here as a perjorative, drives corporations to offer better products, and indeed, to listen to those who complain. | | |
|
bicker
join:2007-05-10
Burlington, MA | The profit motive drives companies to listen to customers' behaviors, not their empty threats. Talk is cheap. | |
 major marcoRes Firma Mitescere NescitPremium
join:2003-02-13
Stepford, CA | reply to elray
Re: Inevitable? said by elray: when I get irked, I write paper letters, to CEOs. They are read, they do receive a written response, with a direct contact within the executive hierarchy. I have no doubt that your letters are replied to albeit with the very same cookie cutter form letter that is dispersed by Congre$$ional aides on behalf of elected representatives. Every single one of those form letters are identical to this one:
Dear Mr./Mrs. Joe Blow:
Thank you for writing (insert entity name here). As your (insert title here) we welcome your opinion(s). Have a nice day.
Sincerely,
(insert name/title here)
These kind of "responses" are worthless lip service that accomplishes nothing beyond generating bills paid by the taxpayer for the stationery, ink, printer, computer and postage used to write the letter.
--
The Toll
Tracking Lord Stanley
| |
elray
join:2000-12-16
Santa Monica, CA Reviews:
·SONIC.NET
·RoadRunner Cable
| said by major marco:said by elray: when I get irked, I write paper letters, to CEOs. They are read, they do receive a written response, with a direct contact within the executive hierarchy. I have no doubt that your letters are replied to albeit with the very same cookie cutter form letter that is dispersed by Congre$$ional aides on behalf of elected representatives. These kind of "responses" are worthless lip service that accomplishes nothing beyond generating bills paid by the taxpayer for the stationery, ink, printer, computer and postage used to write the letter. Not at all. Government has no incentive to listen; corporate America does.
The replies I get specifically answer my complaint(s), and invite dialog with real people and I get followup calls that can last a half hour as we discuss the broader issues. If its a repair issue still unresolved (alas, a week later), various regional management elements are made accessible and they DO answer.
I'm afraid that with AT&T, they still have a long long way to go before I'd recommend them for anything, and I routinely migrate customers off of their services - but I always let them know why, and they are interested, they do want to retain customers. | |
|
