elray
join:2000-12-16
Santa Monica, CA Reviews:
 ·SONIC.NET
 ·RoadRunner Cable
| reply to major marco
Re: Inevitable? said by major marco:said by elray: when I get irked, I write paper letters, to CEOs. They are read, they do receive a written response, with a direct contact within the executive hierarchy. I have no doubt that your letters are replied to albeit with the very same cookie cutter form letter that is dispersed by Congre$$ional aides on behalf of elected representatives. These kind of "responses" are worthless lip service that accomplishes nothing beyond generating bills paid by the taxpayer for the stationery, ink, printer, computer and postage used to write the letter. Not at all. Government has no incentive to listen; corporate America does.
The replies I get specifically answer my complaint(s), and invite dialog with real people and I get followup calls that can last a half hour as we discuss the broader issues. If its a repair issue still unresolved (alas, a week later), various regional management elements are made accessible and they DO answer.
I'm afraid that with AT&T, they still have a long long way to go before I'd recommend them for anything, and I routinely migrate customers off of their services - but I always let them know why, and they are interested, they do want to retain customers. |
