These are official AT&T techs that deal with U-Verse specifically not ADSL that way David can deal with ADSL and other things.
You can contact them two ways.
1) You can email them at the following address uversecare@att.com and they all will receive it which is nice since they work different hours. Matt has stated he prefers this method.
2) Post in the AT&T Direct forum which only the AT&T techs can read your thread. First read the posting rules here »Posting Rules - and the link to the actual AT&T Direct forum is »AT&T Direct List of AT&T Techs »/who?rr=234 if you are ever unsure just ask David or myself gdm
This is really helpful gdm. I would urge that this post be made a sticky that can be updated. I'm searching for this information all the time. Good work.