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join:2007-05-10
Burlington, MA | reply to major marco
Re: Inevitable? While I agree with the implication of what you've written, the nefarious assertion is just silly. You are confusing "caring" about what customers want (which AT&T, like most every company, does indeed) with "bowing to the whims" of customers. Big difference. Sometimes it seems like some consumers think the way thing are or should be is with them unilaterally dictating to service providers, as if they were despotic monarchs and the service providers were serfs. The provision of service in the mass-marketplace is a business transaction: Service providers offer something for a specific price, and consumers get to decide for themselves, each one of them, whether to accept or decline what is offered.
AT&T almost surely cares what consumers want, because that indicates to them what they can apply to their offerings so as to increase the revenues they bring in, which in turn better serves their primary obligation, to their owners. |
