1 edit | reply to scottlindner
Re: frequent disconnects It turns out the problem is not solved. I don't know what happened but after a full 10 days of up time I'm back to the same problem again. I swear someone at the local QWest office is dinking around with things and doesn't understand the side affects. It appears the cycle is now around 72 hours per disconnect. Since it was always happening in mid day during primary work hours when we need our connection to not disconnect the most (our work applications crash when this happens) I did a manual disconnect in the middle of the night. Now three days later it disconnected in the middle of the night. If I can continually persuade the DSL disconnect to happen in the middle of the night I'll write a little script on my router to drop the connection at 3am every night and I'll be happy enough.
However, QWest really needs to figure this out. I have seen this posted on several forums. I had contacted Brian but he hasn't responded.
I doubt anyone can help other than someone that at QWest. I have confirmed repeatedly this is a problem within QWest and not my environment at home.
I'm updating this post since this morning to clear up some bad typos and language mistakes. Since then my DSL has dropped 4 more times in a short burst a couple of hours ago. I will try QWest once more, and if it doesn't work out I am dropping them because it is always happening during working hours and it is killing our work applications. If we cannot work, it's worth paying the $10/mo more for Cable if Cable is reliable.
Scott |
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| Scott:
Same here. Went for about 6 days without a disconnect and have now been getting disconnects for the last 2 evenings. These disconnect problems are documented all over the Internet and Qwest forums! Keep up the good work and post all over the place to get some attention! |
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| We should get together to see if it is happening at the same times for all of us. I wonder if it's regional, per DSLAM, per CO, per account?
Where have you seen the most chatting about this issue so I can head over there to compare notes?
Cheers,
Scott |
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| Hey Scott, this is Brian with Qwest again. Dang, I'm sorry this issue is still ongoing for you. Can I help with anything? I have several DSL tech support specialists that are great with assisting our customer's with complex issues. Just let me know. E-mail at TalkToUs@Qwest.com if I can help.
Thanks Scott,
B
Consumer Affairs Manager
Qwest Communications
www.socialmedia.qwest.com |
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