dslreports logo
 
    All Forums Hot Topics Gallery
spc
Search similar:


uniqs
2229

kringles
join:2000-11-05
Jasper, GA

kringles

Member

Switched to 12 Meg, upload provisioning wrong?

Getting good download (12640 kbps) but upload is 448 kbps. Check DSL stats (see below) and all look ok except for upload provisioning. Seems incorrect to me, called WS customer service they are looking into it. Will check again later today as I was just upgraded to 12 Mbps service today.

DSL Status/Statistics

DSL Status
Status ATU-C Current Tx Rate
(bits/sec) ATU-R Current Tx Rate
(bits/sec)
UP 14973000 523000(shouldn't this be 763000?)

DSL Statistics (accumulated at 15 minute intervals)
System
Time Tx
CRC Tx
FEC Rx
CRC Rx
FEC LOS SEF LOS
(sec) SEF
(sec) Err
(sec) Rx
(blocks) Tx
(blocks) SNR Atten.
08-21-2009 15:39:22GMT 0 0 0 0 0 0 0 0 0 14154 14154 13.0 24.0
08-21-2009 15:35:22GMT 0 0 0 0 0 0 0 0 0 53233 53233 13.0 24.0
08-21-2009 15:20:22GMT 0 0 0 0 0 0 0 0 0 53212 53212 13.0 24.0
08-21-2009 15:05:22GMT 0 0 0 0 0 0 0 0 0 53208 53208 13.0 24.0
08-21-2009 14:50:21GMT 0 0 0 0 0 0 0 0 0 53233 53233 13.0 24.0
08-21-2009 14:35:21GMT 0 0 0 0 0 0 0 0 0 53247 53247 13.0 24.0
08-21-2009 14:20:20GMT 0 0 0 0 0 0 0 0 0 53244 53244 12.5 24.0
08-21-2009 14:05:19GMT 0 0 0 0 0 0 0 0 0 53319 53319 13.0 24.0
08-21-2009 13:50:17GMT 0 0 0 0 0 0 0 0 0 53250 53250 13.0 24.0
08-21-2009 13:35:16GMT 0 0 0 0 0 0 0 0 0 53244 53243 13.0 24.0
08-21-2009 13:20:15GMT 0 0 0 0 0 0 0 0 0 53261 53262 13.0 24.0
Totals 0 0 0 0 0 0 0 0 0 546605 546605 N/A N/A


Napsterbater
Meh
MVM
join:2002-12-28
Milledgeville, GA
(Software) OPNsense
Ubiquiti UniFi UAP-AC-PRO

1 edit

Napsterbater

MVM

It could be a provisioning problemn but that seems like a strange rate to pick, You could try sending a PM to the user Windstream See Profile here with your DSL phone number and Username and he could check but the other possibility is low upstream SNR, unfortunately the 5200/4200 doesn't show this information but again Windstream See Profile should be able to check.

Edit: Added Links for Windstream See Profile

kringles
join:2000-11-05
Jasper, GA

1 edit

kringles

Member

Hi Napsterblaster,

Thanks for the response, have not been on this forum lately, good to see that Windstream is now here. Have sent an email with the info you stated and referencing this thread to;

wci.broadbandhelp@windstream.com

regards

Update, just checked and now have;

DSL Status
Status ATU-C Current Tx Rate
(bits/sec) ATU-R Current Tx Rate
(bits/sec)
UP 14973000 539000

what is going on?

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Hello kringles, taking a look at the information you sent and working with our engineers on it now.

kringles
join:2000-11-05
Jasper, GA

2 edits

kringles

Member

Hi Windstream, thanks for the quick response.

PS; what should the upstream value be assuming line is configured for standard (upstream=768 kbps?) 12 mbps line?

PPS; just checked again the download is the same but upload has been changed to 491000.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

said by kringles:

...what should the upstream value be assuming line is configured for standard (upstream=768 kbps?) 12 mbps line?
kringles - You should be fairly close the to the 768 rate. You current download/upload is listed below.

14973/14976kbps SNR:14db
Signal Up:491/768kbps SNR:7db

I apologize for the delay in getting this posted, however you are setup correctly in the network. We created a ticket for a technician to come out and try and and resolve the issue for you.

kringles
join:2000-11-05
Jasper, GA

kringles

Member

@Windstream,

No apology necessary, tech came by today, on Saturday! After considerable troublshooting problem was isolated to a problematic/faulty Eaton SurgTel protector on the incoming phone/DSL lines. apparently download was not affected but upload definately was. System had been this way for a while but the previous 6meg/384kbps service was not affected. Bypassing this surge protector led to the following results(note only have been running a few minutes);

DSL Status/Statistics

DSL Status
Status ATU-C Current Tx Rate
(bits/sec) ATU-R Current Tx Rate
(bits/sec)
UP 14973000 767000

DSL Statistics (accumulated at 15 minute intervals)
System
Time Tx
CRC Tx
FEC Rx
CRC Rx
FEC LOS SEF LOS
(sec) SEF
(sec) Err
(sec) Rx
(blocks) Tx
(blocks) SNR Atten.
08-22-2009 21:18:01GMT 0 0 0 0 0 0 0 0 0 18101 18102 20.0 4.5
08-22-2009 21:12:55GMT 0 0 0 0 0 0 0 0 0 53262 53262 20.0 4.5
Totals 0 0 0 0 0 0 0 0 0 71363 71364 N/A N/A

Speakeasy speed test results;
12,797 Down, 656 Up.

Kudos to you and the support personnel at Windstream, I wish I could get outstanding service like this everywhere. Upgrade was ordered on 8/19, installed 8/21 and problem corrected on 8/22. That is almost as fast as my DSL now!

Thanks & Best Regards
kringles

Napsterbater
Meh
MVM
join:2002-12-28
Milledgeville, GA

Napsterbater

MVM

I had a feeling it was the Upstream SNR I wish the Speedstreams had some of the diagnostic info my D-Link has.

anyway glad you got it fixed.

kringles
join:2000-11-05
Jasper, GA

kringles

Member

Found a Netgear DG834 Ver2 DSL Modem/Firewall/4 Port Router in my spare parts box and plugged it in place of the Windstream supplied SS4200. It does not show the same statistics as the SS4200 but does show upstream SNR & Attenuation. Here are the results;

System Up Time 01:51:55
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 39859 66597 0 486 12359 01:51:26
LAN 10M/100M 71022 52231 0 12768 1086 01:51:50

ADSL Link Downstream Upstream
Connection Speed 14973 kbps 767 kbps
Line Attenuation 4 db 0 db
Noise Margin 20 db 16 db

The downstream SNR has been a solid 18-20.

I found a program called 'Routerstats" on the internet that interfaces with the Netgear and allows statistics to be gathered and plotted. I will give it a try and post results here in a day or two.

Napsterbater
Meh
MVM
join:2002-12-28
Milledgeville, GA
(Software) OPNsense
Ubiquiti UniFi UAP-AC-PRO

Napsterbater

MVM

Looks like the DSLAM is not giving your modem the upstream SNR info (showing 0, some dont for what ever reason), humm that Routerstats program looks interesting I think I might try it.

Just to give an idea of the stats availble on some modems heres my DSL Stats page from my D-Link DSL-2540B,



and my ATM Stats Page.


Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

It appears based on the data kringles supplied:

ADSL Link Downstream Upstream
Connection Speed 14973 kbps 767 kbps
Line Attenuation 4 db 0 db
Noise Margin 20 db 16 db

Here are the SNR readings:

Downstream SNR: 20dB
Downstream Atten: 4dB
Upstream SNR: 16dB
Upstream Atten: 0dB

kringles
join:2000-11-05
Jasper, GA

2 edits

kringles

Member

Click for full size
After Surge protector removed
Here is an actual plot from Routerstats. Note the 'outages' were due to some rearranging of router and were not due to ISP. Here is a link to this free program;

»www.vwlowen.co.uk/intern ··· iles.htm

It was primarily designed to work with certain Netgear routers but has been adapted to some others. I see that a D-Link model (not your D-Link DSL-2540B) is listed. Maybe you can get it to work, it appears to have a lot of useful features.

Napsterbater
Meh
MVM
join:2002-12-28
Milledgeville, GA
(Software) OPNsense
Ubiquiti UniFi UAP-AC-PRO

Napsterbater

MVM

I did get it to work, looks like you could get it to work with almost any router with stats available via a web page you might just have to tweak it (I only had to the the location of the stats page and "Pick" the numbers associated with each value).

Again nice find.