kbates666
join:2009-08-21
Houston, TX
| Still getting 2.6Mb/s after upgrade to Elite
After several years of service from my pro level plan I decided to upgrade to the elite....I mean hey what's 5 bucks more.
2 days ago my Modem (2 Wire 2700HG-B Gateway) reported a upgrade in speed so I tested it and was only getting around 2.5Mb/s
I searched this site a found that this is a common problem and to call and have them check your redback profile. When I did they said that the profile was fine. They said they would forward my problem to the local office to have them make sure we were on the right speed.
I waited 24 hours like they asked to no avail. The speed it still at the pro level.
Maybe on of y'all could help out
here is the speed test
and my modem connection details
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 6016 kbps
Upstream Rate: 768 kbps
Channel: Fast
Current Noise Margin: 16.0 dB (Downstream), 19.0 dB (Upstream)
Current Attenuation: 30.8 dB (Downstream), 16.5 dB (Upstream)
Current Output Power: 13.3 dBm (Downstream), 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {0x00} Vendor: {ALCB} Specific: {0x00}
PVC Info: 0/35 |
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Gaff
Every Villain Is Lemons
join:1999-09-05
Mineral Wells, TX
clubs:
 ·AT&T Southwest
 ·Suddenlink
2 edits | Post on the Direct forum with an "Upgrade failed" thread.
It sounds like your upgrade has not been provisioned correctly. Your line stats indicate that it is more than capable of supporting Elite speeds.
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My PC Gaming Blog
»thegaffadin.blogspot.com |
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kbates666
join:2009-08-21
Houston, TX | reply to kbates666
I have been on the phone with 3 techs so far. 2 have said that the redback profile was correct and the third indicated that the network was functioning correctly and I thought he said the network was provisioned right. |
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Gaff
Every Villain Is Lemons
join:1999-09-05
Mineral Wells, TX
clubs:
·AT&T Southwest
·Suddenlink
| Well clearly there is an issue somewhere.
I would take the word of the guys on Direct (who are all Level 2 or higher, I believe) over the word of a Level 1 on the phone any day of the week.
--
My PC Gaming Blog
»thegaffadin.blogspot.com |
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kbates666
join:2009-08-21
Houston, TX
| reply to kbates666
I resolved my own problem.
I remembered my ipcop firewall has a traffic shaper and was set to the pro level speeds. It was limiting the speed.
My bad....
Let this be a lesson to everyone, always check your traffic shaper.
Thanks everyone |
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Gaff
Every Villain Is Lemons
join:1999-09-05
Mineral Wells, TX
clubs:
·AT&T Southwest
·Suddenlink
| Sorry to say I did exactly the same thing myself about 4 months ago when my DSL was first activated.
I bugged David  asking why my speed tests were much lower than I expected, only to find out that it was a PEBKAC.
So you aren't alone!
--
My PC Gaming Blog
»thegaffadin.blogspot.com |
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