Re: Support... in http://www.dslreports.com/forum/r22907921 en Tue, 09 Feb 2010 22:37:39 EDT Tue, 09 Feb 2010 22:37:39 EDT Re: Support... http://www.dslreports.com/forum/remark,22908021 anon : Callcentric is not aiming at being a budget voip provider. Nor would I want them to be. I would rather pay a few cents more and have them around, rather than see them fail like many other voip carriers.

In the end, may the best voip company win. Cheap and nasty never survives. ]]> http://www.dslreports.com/forum/remark,22908021 Sat, 22 Aug 2009 11:25:15 EDT Re: Support... http://www.dslreports.com/forum/remark,22907921 fallingover :
said by nitzan See Profile :

You're comparing voip.ms - who's support has been rated pretty poorly in the past - to CallCentric - who has some of the best support ratings in the industry.
I can't comment on past support problems with VOIP.MS, but from my experience over the past year - half a dozen questions, problems, or suggestions that I made to support - I was answered usually within hours and always to the point. And I think other recent reviews of VOIP.MS agree with that.

When I have contacted callcentric support, I received the same good support service - but it was no better than that of VOIP.MS.

Support costs money, it's a fact. You can't provide quality support at voip.ms's prices.
Apparently you can.

You get what you pay for. While voip.ms chose to give you cheap prices and questionable support - CallCentric chose to give you full quality support at higher prices. They're not trying to rip you off - they're trying to make enough money to pay for their support engineers. :)
I don't think they are trying to rip people off; my guess is that they are inefficient in some way compared to VOIP.MS.]]> http://www.dslreports.com/forum/remark,22907921 Sat, 22 Aug 2009 10:48:28 EDT Support... http://www.dslreports.com/forum/remark,22907595 nitzan : You're comparing voip.ms - who's support has been rated pretty poorly in the past - to CallCentric - who has some of the best support ratings in the industry.

Support costs money, it's a fact. You can't provide quality support at voip.ms's prices. You get what you pay for. While voip.ms chose to give you cheap prices and questionable support - CallCentric chose to give you full quality support at higher prices. They're not trying to rip you off - they're trying to make enough money to pay for their support engineers. :)]]> http://www.dslreports.com/forum/remark,22907595 Sat, 22 Aug 2009 09:01:20 EDT