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AC-211 problem with incoming callI was a Sunrocket client and later switched over to Teleblend. The service has been fine all along until yesterday whereby suddenly I started having problems with outgoing calls.
Need to note that I have no issues with incoming calls as I can normally conduct a conversation with the other person. The issue happens with outgoing calls whereby they can hear me fine but I can't hear them at all.
BTW I have tried 2 different phone brands and both exhibit the same problem, which leads to me to believe that the problem is with the gizmo.
Please advice |
actions · 2009-Aug-22 1:17 pm · (locked) |
voipNovice |
Re: AC-211 problem with outgoing callAfter further testing, It turned out that the outgoing call problem exists between my landline and other cell phones, yet no issue between landlines. Go figure! |
actions · 2009-Aug-22 1:29 pm · (locked) |
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to voipNovice
Re: AC-211 problem with incoming callI had the same problem where I can not here the person I am calling but they hear me fine. What I ended up doing is rebooting the switch the AC-211 is sitting on and also the AC-211. Problem solved |
actions · 2009-Aug-22 4:52 pm · (locked) |
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I turned the power off for a minute and that didn't help Are there special steps needed to reboot the switch & AC-211? |
actions · 2009-Aug-22 7:42 pm · (locked) |
voipNovice |
I went ahead and turned them off for 3 minutes! Unfortunately the issue still remains
Note: I have no issue calling other landline or cell phones matter of fact from my landline phone. They all can hear & converse with me
The problem is only when I call from my landline to any of my family cell phones (family plan). I can hear them and they can't hear me.
I called the cell phone company and they verified the phones work just fine. They claim the problem is with the landline phone. I just can't make sense of this. I am at a puzzle here
Please advice |
actions · 2009-Aug-22 9:24 pm · (locked) |
voiplover Premium Member join:2004-05-28 Portsmouth, NH |
Sounds more like the whole family has decided not to listen to you. |
actions · 2009-Aug-24 6:00 pm · (locked) |
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to voipNovice
You should contract the Teleblender and open a ticket for support. Sounds like you have issues!~!
Good Luck! |
actions · 2009-Aug-24 8:22 pm · (locked) |
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As I was about to file a ticket, I thought to make one more call and to my surprise the call went through with no hitch!
I don't know what to make of it, but most likely something was wrong with the gizmo/service and somehow it got resolved. I tell you it was mind boggling and didn't make a bit of sense to me
Thx all for your help |
actions · 2009-Aug-25 1:22 pm · (locked) |
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Just thought I'd mention that I've been having similar issues with my teleblend service. On a related note, my friend has been having similar problems with his cell phone (unrelated to Teleblend)...so, not sure how isolated this is... |
actions · 2009-Aug-25 4:00 pm · (locked) |
3 edits |
to voipNovice
voipNovice, I guess it doesn't matter really how it got fixed, just so it's fixed.
texxsharkk, I would advise you to open a ticket with the Teleblender Support. |
actions · 2009-Aug-25 8:25 pm · (locked) |