Cyber Akuma
@comcast.net
|  Using the HP Photosmart Premium C309a with Comcast Voicemail
I just recently got this printer, and as I was reading the manual they stated that if you have one line that is both voice and voicemail, you cannot receive automatic faxes from the printer on that line unless you sign up for a distinctive ring or a second line.
I chatted with the Comcast tech, and he said that they do not support Distinctive Ring (is this even true?) and that my only choice is to get a second line.
Problem is, all the phone lines in my house are connected, so the jack I want to get a second line to..... I don't have any idea if its possible to connect it separately or not. And the modem is way too far from the printer to connect it directly. I don't even know if it'll work over VOIP.
Does anybody have any suggestions on what I can do or can give me any options?
Heres a transcript of the chat if it helps:
Cyber Akuma > Do you offer distinctive ring service? How much does it cost? And will we have any say in what number we want?
Comcast Tech > Hello Cyber Akuma, Thank you for contacting Comcast Live Chat Support. My name is Comcast Tech. Please give me one moment to review your information.
Comcast Tech > How are you Today?
Cyber Akuma > im fine
Comcast Tech > I see here that you want to know if we do offer distinctive ring with the Comcast phone service, right?
Cyber Akuma > Yes, I recently got a multifuntion printer that supports fax and the instructions said that I cannot receieve faxes automatically if I have voicemail on the same line unless I have distinctive ring.
Cyber Akuma > Would faxes even work over the VOIP connection I have? The normal phone service was discontinued in my area a few months ago.
Comcast Tech > Cyber Akuma we do not support distinctive ring service.
Comcast Tech > What you can do in your case is to have 2 phone lines from us with no feature.
Comcast Tech > You can get the second line for $10 only and that line will be no feature.
Comcast Tech > You may also get the first line with no feature if you just want one line.
Cyber Akuma > What do you mean by no feature?
Comcast Tech > We may also make the voice mail ring count higher so the fax can pick up the file.
Comcast Tech > No feature, means no voice mail, no call forwarding and etc. It just like a plain phone line.
Cyber Akuma > I see
Cyber Akuma > Would I need a second modem or something to have two phone lines? Would I need to split each phone to which line I want it on?
Cyber Akuma > I am not sure how I would get the second line to just one phone jack in the house and leave all the others on the voice line
Comcast Tech > Your phone service is Comcast, right?
Cyber Akuma > yes
Cyber Akuma > They connected my modem to my phoneline, and that provided phone service to all my phones though the jack they connected my modem to in my room
Comcast Tech > The modem has to phone port.
Cyber Akuma > So since they are all ocnnected, I don't understand how one can be singled out
Comcast Tech > You will plug the second line to that port.
Cyber Akuma > All the phone jacks in the house are connected to each other
Cyber Akuma > And the phone jack I want to send the secodn line to is very far from the modem.
Comcast Tech > Second line means second phone number.
Cyber Akuma > Modem is on the second floor, fax is in the basement
Cyber Akuma > Two phone numbers on the same line?
Comcast Tech > You need a wire from the modem to the the basement.
Comcast Tech > We can not do it wireless.
Cyber Akuma > I see
Comcast Tech > The modem has 2 ports.
Cyber Akuma > I have no way of getting a wire to the basement from the modem
Comcast Tech > Port Tel 1 and Port tel 2.
Cyber Akuma > Yeah, I saw those ports
Comcast Tech > Tel 1 is intended for first number.
Comcast Tech > Port 2 is for second number is you wished to add.
Comcast Tech > How about we just higher your voicemail ring count?
Cyber Akuma > I will need to check with my printer manufacturer if that will work, problem is it would answer all calls it receives anyway
Cyber Akuma > I will contact you guys again once I get word from them
Comcast Tech > Sure. PPlease do chat back if you need us to process any of the possible steps.
Comcast Tech > Is there anything else I can help you with?
Cyber Akuma > That is all, thank you
Comcast Tech > You are most welcome!
Comcast Tech > Thank you so much for your time.
Comcast Tech > Bye! Have a great night!
Comcast Tech >
Thank you for choosing Comcast as your ISP and have a great day! Comcast appreciates your business and values you as a customer.
Comcast Tech > Analyst has closed chat and left the room |
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nerdburg
Premium
join:2009-08-20
| Comcast does not support distinctive ring at this time. If you plan on using the fax on a regular basis for incoming faxes, you are better off with a second line. If you just want to use the fax to send and get an occasional incoming fax, you can manually enable or disable the fax (the easiest way is simply to unplug the phone line at the fax/printer.)
If you need the fax on a regular basis, then a second line is in order. You can get a second no-frills line for about $10-15 month. The physical phone line in your home already has two sets of wires, so you don't need to run a separate physical line to your fax. In fact, the line is already hooked up, all Comcast should need to do is turn the second phone line on.
Since it is a CDV change of service tho, Comcast will prob send a tech out to make sure everything is working. |
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Cyber Akuma
@comcast.net
| The problem is, as I stated, all the phone jacks are connected to each other, so I would not be able to connect the second line like I did my first from my room and have it only send the second jack to the fax I want, can I?
And the modem is on the second floor, the fax is in the basement, I can't send a wire all the way from my modem straight to the fax either. |
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bentheexo
join:2009-04-09
Jacksonville, FL
 ·Comcast
| reply to Cyber Akuma
If you phone jacks were wired correctly then each jack is wired for 2 lines. All you would need to do is by a »i106.photobucket.com/albums/m273···n1_2.jpg
Make sure that on the cable for the second line to the fax machine though that you go from outside to inside and use the connector that has the outside wires on the wall outlet. |
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nerdburg
Premium
join:2009-08-20
| reply to Cyber Akuma
said by Cyber Akuma :
The problem is, as I stated, all the phone jacks are connected to each other...
That's okay, it's how phone systems work. Assuming you have standard wiring in your house, all the jacks will have line one and line two active. |
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Cyber Akuma
@comcast.net
| said by nerdburg  :That's okay, it's how phone systems work. Assuming you have standard wiring in your house, all the jacks will have line one and line two active. So you mean with a proper splitter or whatever I would be able to run two lines across all the phone lines? |
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bentheexo
join:2009-04-09
Jacksonville, FL | Yes that is what we are saying. |
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Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ | reply to Cyber Akuma
yep they make splitters that will give one side L2 and one side L1. ive also manually "rewired" couplers into an L2 converter(think they sell ones like this too though).
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to Cyber Akuma
said by Cyber Akuma :
So you mean with a proper splitter or whatever I would be able to run two lines across all the phone lines?
Yes.
This is how I set up a DSL "home run". I separated the DSL from the voice at the demarc. Voice is on Line 1 (Blue/White pair), DSL is on Line 2 (Orange/White pair). The splitter is designed to separate the lines. Leftmost jack puts Line 1 on the middle pair of conductors, while the center jack puts Line 2 on the middle conductors. One could also fabricate special cables, but you would have to be careful to label the cables properly. The "breakout" splitter is more reliable.
The principle is the same for a second voice line.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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Cyber Akuma
@comcast.net
| said by NormanS Yes.[ATT=1 :This is how I set up a DSL "home run". I separated the DSL from the voice at the demarc. Voice is on Line 1 (Blue/White pair), DSL is on Line 2 (Orange/White pair). The splitter is designed to separate the lines. Leftmost jack puts Line 1 on the middle pair of conductors, while the center jack puts Line 2 on the middle conductors. One could also fabricate special cables, but you would have to be careful to label the cables properly. The "breakout" splitter is more reliable. The principle is the same for a second voice line. Hmmm..... would I need to use that splitter on every phone I have in the house then? |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
1 edit | RJ-11 is a six conductor jack pinout. Normally Line 1 is on the center two, and Line 2 is on the next outer pair. You would only need such a splitter where you need to bring the Line 2 pair to the center conductors. That is the easiest, most convenient method.
With the splitter I have, left port puts Line 1 on the center, middle port puts Line 2 on the center, and right port mirrors the original pinout exactly.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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