http://www.dslreports.com/forum/netopia-3347-Dropping-Connection-Frequently-22919131 en Fri, 10 Feb 2012 23:19:52 EDT Fri, 10 Feb 2012 23:19:52 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22934960
Downstream Upstream
Max Allowed Speed (kbps) 3008 512
SN Margin (dB) 11.00 16.00
Line Attenuation (dB) 48.00 29.00
CRC Errors 40 1

The 3347 modem is faster than the Speedstream. I just hope does not resume resetting.]]> http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22934960 Thu, 27 Aug 2009 18:53:38 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22933971 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22933971 Thu, 27 Aug 2009 15:56:18 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22931396 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22931396 Thu, 27 Aug 2009 08:34:11 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22931073
If it should turn out that AT&T tech support won't help you, there is the AT&T Direct forum in this site.]]> http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22931073 Thu, 27 Aug 2009 05:25:12 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22928674 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22928674 Wed, 26 Aug 2009 17:39:09 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22927430 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22927430 Wed, 26 Aug 2009 14:08:20 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22927146
Line State UP
Modulation ANSI
Data Path interleaved

To Modem To Internet
Max Allowed Speed (kbps) 5632 768
SN Margin (dB) 4.0 -
Line Attenuation (dB) 50.0 -
Loss of Signal 0 -
Loss of Frame 0 0
CRC Errors 2745 5

ATM Information
VPI / VCI 0 / 35
Protocol PPPoE

In Octets 659426946
In Errors 7123
In Unicast Packets 13608337
In Non Unicast Packets 0
In Discard Packets 0

Out Octets 1244335291
Out Errors 0
Out Unicast Packets 9391187
Out Non Unicast Packets 0
Out Discard Packets 10495

PPPoE Information
Session Status DOWN
Server MAC Address -
Session ID -

IP Information
Internet Address -
Internet Gateway
DNS Servers -
-

Ethernet Information

In Octets 1114470125
In Errors 52590
In Unicast Packets 9405429
In Non Unicast Packets 308
In Discard Packets 0

Out Octets 584270510
Out Errors 0
Out Unicast Packets 13609355
Out Non Unicast Packets 27396
Out Discard Packets 11]]> http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22927146 Wed, 26 Aug 2009 13:21:02 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22926804 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22926804 Wed, 26 Aug 2009 12:18:01 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22925328
Connect the modem directly to your NID and re-post the statistics. Here is a FAQ (borrowed from another forum) which explains how to test at the NID: »EarthLink DSL FAQ »How do I test at my NID? What does it look like? . It also provides some info as to the sort of numbers you should be looking for. You will note that a 6 dB noise margin is the threshold for connection problems; you are reporting 0.5 dB. Note that my downstream SNR is 31 dB (way better than yours).

If the downstream noise margin significantly improves when you connect directly to the NID, there is a problem with your internal phone wiring. If the noise margin remains poor, the problem is with the line feeding your house.

By the way, the modem being originally intended for a different AT&T region has no bearing on the problem you are having. You have a signal issue, plain and simple.

Just guessing here, but, if the signals were proper, the original SpeedStream 4100 probably would have worked fine for you. ]]> http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22925328 Wed, 26 Aug 2009 05:01:40 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22924713 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22924713 Tue, 25 Aug 2009 23:44:45 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22924414
My menu choices are:

Home
Configure
Statisics
Diagnostics
Remote Access
Update Modem
Reset Modem
Self Test
Restart Modem
Basic Mode

Data Collected:

Statistics>DSL
Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 6016 768
SN Margin (dB) 0.50 15.00
Line Attenuation (dB) 48.00 29.00
CRC Errors 1 1

Statistics>ATM
VPI / VCI 0/35
Protocol PPPoE

In Octets 41012
In Errors 0
In Unicast Packets 183
In Non Unicast Packets 0
In Discard Packets 0

Out Octets 26224
Out Errors 0
Out Unicast Packets 178
Out Non Unicast Packets 0
Out Discard Packets 0

In = Downstream
Out = Upstream

PPPoE
Session Status: Up

Connection Information
DSL Up
Connection Up
Primary DNS 68.94.156.1
dnsr1.sbcglobal.net
Secondary DNS 68.94.157.1
dnsr2.sbcglobal.net]]> http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22924414 Tue, 25 Aug 2009 22:29:48 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22922540 System Status > DSL > Statistics

As an example, here are my line statistics:

ADSL Line State: Up
ADSL Startup Attempts: 2
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 31.00 16.00 dB
Line Attenuation: 37.00 30.00 dB
Output Power: 2.87 4.03 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 15 1
Data Rate: 768 384

Your numbers will obviously be different, but these are the categories that you need to report by copying/pasting them into your reply.]]> http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22922540 Tue, 25 Aug 2009 16:22:48 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920726 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920726 Tue, 25 Aug 2009 10:54:53 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920665 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920665 Tue, 25 Aug 2009 10:43:19 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920218 http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920218 Tue, 25 Aug 2009 08:57:12 EDT http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920033
If you feel that the Netopia doesn't have enough setup options, you certainly won't be happy with most of the other equipment out there (which gives you a lot fewer options).

Out of curiosity, when you talk about the connection dropping, are you talking about the link between the 3347 and AT&T, a wired connection between the 3347 and the OOMA or a wireless connection between the 3347 and the OOMA? The troubleshooting will be different depending on what connection is involved.]]> http://www.dslreports.com/forum/Re-netopia-3347-Dropping-Connection-Frequently-22920033 Tue, 25 Aug 2009 07:39:10 EDT http://www.dslreports.com/forum/netopia-3347-Dropping-Connection-Frequently-22919131 If the 3347 is not a good unit, which would be better? I hear the 2wire has it’s own issues and doesn’t have WAP2 . Is Actiontech or Zoom a good alternative. I’d really like a very reliable device with the latest features.]]> http://www.dslreports.com/forum/netopia-3347-Dropping-Connection-Frequently-22919131 Mon, 24 Aug 2009 23:26:36 EDT