mnbryant
join:2009-08-22
Tupelo, MS
| New Frontier service. dissapointment
Got the 3meg service last week and have yet to get more than 1.2 megabits on a speed test. I called tech and at the time of course they couldn't understand why I wasn't testing better. Here are my current stats.
»/linequality/nil/2557851
High Speed Internet Status
Status ATU-C Current Tx Rate
(bits/sec) ATU-R Current Tx Rate
(bits/sec)
UP 416000 192000
High Speed Internet Statistics (accumulated at 15 minute intervals)
System
Time Tx
CRC Tx
FEC Rx
CRC Rx
FEC LOS SEF LOS
(sec) SEF
(sec) Err
(sec) Rx
(blocks) Tx
(blocks) US SNR DS SNR US Atten. DS Atten.
08-24-2009 22:07:49 0 0 0 0 0 0 0 0 0 36702 36702 0.0 23.0 0.0 47.0
08-24-2009 21:57:27 0 0 0 0 0 0 0 0 0 53174 53174 0.0 17.5 0.0 47.0
08-24-2009 21:42:26 0 0 0 0 0 0 0 0 0 53187 53186 0.0 23.0 0.0 47.0
08-24-2009 21:27:25 0 0 0 0 0 0 0 0 0 53165 53166 0.0 23.0 0.0 47.0
08-24-2009 21:12:24 0 0 0 0 0 0 0 0 0 53128 53128 0.0 23.0 0.0 47.0
08-24-2009 20:57:24 0 0 0 0 0 0 0 0 0 53185 53185 0.0 23.0 0.0 47.0
08-24-2009 20:42:24 0 0 0 0 0 0 0 0 0 53164 53164 0.0 23.0 0.0 47.0
08-24-2009 20:27:23 0 0 0 0 0 0 0 0 0 53139 53139 0.0 23.0 0.0 47.0
08-24-2009 20:12:23 0 0 0 0 0 0 0 0 0 53185 53185 0.0 23.0 0.0 47.0
08-24-2009 19:57:22 0 0 0 0 0 0 0 0 0 53112 53112 0.0 23.0 0.0 47.0
08-24-2009 19:42:22 0 0 0 0 0 0 0 0 0 53186 53186 0.0 23.0 0.0 47.0
08-24-2009 19:27:21 0 0 0 0 0 0 0 0 0 53177 53177 0.0 23.0 0.0 47.0
08-24-2009 19:12:20 0 0 0 0 0 0 0 0 0 53186 53186 0.0 23.0 0.0 47.0
08-24-2009 18:57:19 0 0 0 0 0 0 0 0 0 53154 53154 0.0 23.0 0.0 47.0
08-24-2009 18:42:18 0 0 0 0 0 0 0 0 0 53137 53137 0.0 23.0 0.0 47.0
08-24-2009 18:27:18 0 0 0 0 0 0 0 0 0 53186 53186 0.0 23.0 0.0 47.0
08-24-2009 18:12:17 6 408 146 0 1 0 0 0 21 53296 53295 0.0 23.0 0.0 47.0
Totals 6 408 146 0 1 0 0 0 21 887463 887462 N/A N/A N/A N/A |
|
WeatherPilot
join:2009-08-20
| Is your modem on a dedicated line from your NID (Box outside on the side of the house) or is it running off of the existing house wiring for your phone(s). Is There static on your phone when you use it. If your situation includes at least of these you have interference on your dsl signal. I'm not positive though. It could be a syncing problem with your modem trying to pick up the dsl. Try unplugging it for 15 seconds to reset it and plug it back in to see if that helps because from what I see you have no upstream data numbers. I'm sure Smith will be here sometime to help out more. |
|
mnbryant
join:2009-08-22
Tupelo, MS | We have DSL service only so no phones. It is run on existing phone lines. I have connected to the outside box and tested it a few days ago but the same speeds resulted. Speeds have been up and down day to day. |
|
mnbryant
join:2009-08-22
Tupelo, MS
| Interesting. I rebooted the router and here are my new stats.
High Speed Internet Status
Status ATU-C Current Tx Rate
(bits/sec) ATU-R Current Tx Rate
(bits/sec)
UP 1344000 192000
High Speed Internet Statistics (accumulated at 15 minute intervals)
System
Time Tx
CRC Tx
FEC Rx
CRC Rx
FEC LOS SEF LOS
(sec) SEF
(sec) Err
(sec) Rx
(blocks) Tx
(blocks) US SNR DS SNR US Atten. DS Atten.
08-24-2009 22:42:51 0 0 0 0 0 0 0 0 0 17579 17579 0.0 24.0 0.0 47.5
Totals 0 0 0 0 0 0 0 0 0 17579 17579 N/A N/A N/A N/A |
|
WeatherPilot
join:2009-08-20
| reply to mnbryant
how old is the wiring in your house, and does any of the wiring pass the breaker box on the house or any other large power source as this would cause some interference? Also, you will get your best possible speeds if you run a dedicated line to the NID. How far are you from the CO (Central Office) where your dsl is slit throughout your area? This is a junction box that usually sits on the ground the size of a washing machine. Well in my area at least. |
|
mnbryant
join:2009-08-22
Tupelo, MS
| Thanks for the help. This house is 10 years old. No major power sources are near it. I have considered running a new cat 5 line but failure to get better speeds at the box has detoured me from the trouble.
I am about 6 or 7 miles from the main office. |
|
mnbryant
join:2009-08-22
Tupelo, MS | reply to WeatherPilot
I failed to read that last post clearly. As far as a junction box I do not have a clue. At least not one the size of a washing machine. |
|
WeatherPilot
join:2009-08-20
| reply to mnbryant
6 or 7 miles? This is why your getting so much trouble. Your way to far away, in my opinion, to get the speeds your looking for. This is why you are getting 47 for your DS attenuation. There's just so much wire the signal has to go over to get to your house that the signal loss is pretty high. This isn't your fault. I would wait though to see what Smith around here has to say before dropping service. He'll knows pretty well how to diagnose many problems. |
|
WeatherPilot
join:2009-08-20
| Sorry about the washing machine reference. It's a routing box that can be mounted on a concrete pad much like an electrical box or could be on the telephone pole itself I think. I see the ground level ones around my house. They're pretty hidden, my CO is hidden behind a bunch of brush. |
|
WeatherPilot
join:2009-08-20
| This is a CO box: |
|
telman
@frontiernet.net
| reply to mnbryant
That ground mount box is a remote, judging by color probably a nt dms unit. The co is the building that has all the equipment for your local exchange. The distance to the co of 6-7 miles is indeed to far for a 3meg ckt. Possible there is a pole mount dslam closer to home. |
|
Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
4 edits | reply to WeatherPilot
His attenuation at the moment suggests he is around 11,750 feet to where his DSL exchange is (basically where the remote is). His SNR is sitting pretty high, so Frontier could in fact move his line from the 1Mbps/128kbps profile to the 2200kbps/386kbps profile without killing the SNR too much, and if it does hold up, be moved onto the 3740kbps/384kbps profile which would give him a full 3200kbps download, 390kbps upload. Otherwise if you have a NID (it's a small gray box typically found on the side of your home), you could plug in your modem into the test jack of the NID to verify that the house's wiring isn't attenuating the signal or lowering the SNR. Your line in your first modem stats was not in correct sync on the downstream, hence your lower than should be speed test. In the second DSL line stats post you posted up, the upstream and downstream were both in correct sync, and obviously your speeds were faster. So a NID test is pretty much needed, perhaps a dedicated CAT5 cable run to the NID for the modem as well.
For the remotes, you'll see remotes like the one pictured above. Typically those things are white and brown, and they can also be white boxes and are pretty obvious to see what they are given they aren't behind bushes. Other times like Frontier has in my area, they could be inside of small, cubular buildings and the only way to know they are remotes are to check the copper up on the poles (thicker the cable, the more likely it is a remote unless it's coming out of a cross connect box which are found in more busy areas). Also as we've seen here, in more rural areas Frontier could also have white line-powered DSLAMs mounted on the poles. Also as telman stated, 7 miles is WAY too far for DSL to even be sent down. I have seen 768kbps/128kbps work over line that have a bit over 18,000ft of wire, however the SNR is so low the line would need to be on ADSL2+ and even then, the line SNR would be sitting at 8dB downstream, 6dB upstream which is barely even hanging on. Anything past 22,000ft, DSL is basically no go even for 128kbps download since as distance increases, DSL's speed starts to drop off very quick (especially VDSL and VDSL2). There was a time when someone over at the Verizon forum had 768kbps/128kbps DSL service work for a few hours on G.DMT Interleaved mode over a 30,000ft cable, but it turns out his line wasn't spliced fully, so when someone came out and re-spliced his line, and also removed bridge taps so that it didn't create an extra amount of wire, his line came down to be roughly 12,000ft of wire. When it came down to it, his modem's attenuation was maxed, transmit power was maxed, and the margins were all over the place. The line would maintain sync for only 30 minutes tops, and then would drop speeds all the way down to 128kbps/50kbps, or even 64kbps/64kbps.
As for a speed boost, if you're coming out of a pole mounted DSLAM like telman suggested, don't expect to see much out of it as it probably has a few T1 lines going to it, and for anyone who knows how easy it is to hammer a few 1.5Mbps/1.5Mbps lines to the ground, that'd give anyone the idea. The larger remotes like my area has, such as the ones pictured above will usually have a fiber optic line feeding it instead of T1 lines.
EDIT: I just noticed that you've already tried testing at the NID. Might be an issue someplace with the line that is causing the SNR to bomb down. Could be anything really. When it comes down to that, you can call up Frontier and have a tech come out to try to improve the signal so that it doesn't drop. One member on this forum was able to get their DSL line bumped up in speed from the 1Mbps profile to the 2.2Mbps profile with a line attenuation of 52dB. He of course had line dropouts. It took a few weeks to fix the issue, but he ran a CAT5 24aWg twisted pair cable to his modem from his NID, had Frontier come out and check out his line, where a tech found a few "shiners" in his line (exposed wiring) and also changed something at the CO I believe, and since then I believe his line has been pretty solid with minimal dropouts.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
|
mnbryant
join:2009-08-22
Tupelo, MS
| Thanks for the comments Smith.
Here are my stats after connecting a cat 5 line directly to the NIC. Still far from the 3m service I am paying for.
High Speed Internet Status
Status ATU-C Current Tx Rate
(bits/sec) ATU-R Current Tx Rate
(bits/sec)
UP 1344000 192000
High Speed Internet Statistics (accumulated at 15 minute intervals)
System
Time Tx
CRC Tx
FEC Rx
CRC Rx
FEC LOS SEF LOS
(sec) SEF
(sec) Err
(sec) Rx
(blocks) Tx
(blocks) US SNR DS SNR US Atten. DS Atten.
08-25-2009 18:15:33 0 0 0 0 0 0 0 0 0 3813 3813 0.0 28.5 0.0 47.5
Totals 0 0 0 0 0 0 0 0 0 3813 3813 N/A N/A N/A N/A
»/linequality/nil/2558159
 |
|
Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
3 edits | Leaving the CAT5 cable plugged into the modem, give Frontier a call and have them change your line provisioning to the 2200kbps/384kbps profile and then ride out the line for a little while to see how it works. If the line remains stable with decent SNR, we can get the like taken off of Interleaved which will reduce latency, making things load up a little snapper and gaming less painful in terms of latency. Frontier will need to do this as well. If you have contacts to any local techs for your CO, you could have them do this for you as well. The techs in my area simply need to make a call to someone in the CO or at another place, and within seconds they can turn up/down the speed and change line modes. Back when my area was having speed issues due to a bandwidth crunch (been fixed for months) from tons of people signing up during the holidays, the Frontier tech did in fact call in to see what profile I was on. I was apparently on the 2200kbps/384kbps profile, despite my modem being synced at the full 3Mbps/384kbps speeds (which is 3712kbps down, 448kbps up). Within 30 seconds, the person on the other end of the call fixed my profile up back to the speeds I should have been at, and as soon as they applied the setting, the modem resynced and things were back online, all of this done in under a minute.
EDIT: Just a heads up, your area might be low on bandwidth. Your latency is a bit high, especially for a line that is possibly on Interleaved. Also, if Frontier is unable to boost your speed, as in the local techs refuse to do so, ask them why. The most likely reason might be due to the fact that you are perhaps coming out of a pole mounted DSLAM or some other remote that is being fed by T1 lines instead of fiber, or your remote might be low on bandwidth on itself, or even perhaps the CO itself is low on bandwidth.
EDIT 2: Here's my most recent speed test for comparison. I use the Java tester since it gives me more accurate results than the flash one. My latency was 23ms to the server I tested to.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
|
WeatherPilot
join:2009-08-20
| I get the same speeds as you Smith but my latency is higher, around 60-70ms. I still need to try the cat5 from the demarc to the modem though, hoping that may help. Gaming is still good with this latency but it likes to change a lot. It will be 60ms one minute then drop to 50ms the next minute and then in the third minute jump to 70ms. There has to be interference from something I think. |
|
Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
1 edit | Mind running a line quality test? I'm wondering if your line is on Interleaved or if there is a route someplace causing that to happen. SNR varying shouldn't cause the latency to change, only cause packets to be lost (which you'll see as lag in a game since UDP data is not like TCP where it is resent. If you lose a UDP packet, it's gone) if it tanks down too low. Also, check your modem logs as well, specifically where the modem is syncing up and post up that bit of information for me to see.
Really the only lag spikes I've seen are if the server CPU is loaded down or I'm being routed over Level3 or the datacenter is having some problems.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
|
WeatherPilot
join:2009-08-20
| Here Smith, I blacked out the mac addresses and some IP addresses just for safety sake. Let me know if you need any of them for what your looking for.
»/linequality/nil/2558461 |
|
WeatherPilot
join:2009-08-20
| Sorry Smith, Here are the logs: |
|
CMoore2004
Premium
join:2003-02-06
Jonesville, MI | Looks like Fastpath to me. Kind of jealous. Every single person I've talked to while trying to get switched had absolutely no idea what I was talking about. |
|
WeatherPilot
join:2009-08-20
1 edit | Yeah, I noticed it was Fastpath the other day when I went to check. I had a long ordeal with frontier earlier this year when latency was through the roof, like 1900ms and speeds were abysmal, around 23kbps downlink. They got me back to where I was supposed to be with speed and it even got a little faster. I just automatically assumed they had just kept me on interleaved and fixed some crappy old wires and components in the remote. Over the course of my problems I probably called frontier 5 or 6 times in a 2 week period. The tech guys that came to my house told me that bandwidth was getting crushed and had actually put me on a different remote to see if that had helped which at the same time was probably when they put me on Fastpath. Well, it did work and things are good. Just sometimes things act up and the latency and some packet loss start to affect online gaming. Speed is still there though. |
|
