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RS

@comcast.net

Happens to me every month

I have to call every month and get the refund.
The CSRs refuse to credit me because I call for the refund so I have to speak to a supervisor.

Such a pain and no fixes!

ClassAction?

TheWickerMan

join:2002-04-09
Enola, PA

I was getting nailed for $9.99 plus tax every month for their Navigator, which I wasn't even supposed to have. It came as a free trial when I upgraded my phone. I never used it, and called to have it cancelled before the trial was up, but they kept charging me for it anyway. I had to call for 3 or 4 months before they finally stopped billing me for it. I believe I posted a thread in Rants and Raves about it.

I can't help but wonder if this kind of thing was intentional, in the hopes that most people wouldn't even notice and just pay the bill.


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